Embassy Suites Dallas - Near the Galleria

14021 Noel Road | Dallas, TX 75240-7310  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Do NOT Stay Here

Jun 15th, 2020

If you are a person looking for a place whenever you are away from home and are looking for a warm shower and a cool room, you will NOT fine it here. Please, please, please heed the eariler reviews of this place and do not book your reservations here. We booked because on the website it looked like a fair price and was close to the Galleria. BIG MISTAKE! There was no hot water in the shower. I waited and waited and it never even got warm. The air conditionning only blew warm air around. It never got cold or comfortable. Maybe they expect the cold shower to keep you cool in the room. The lobby is fun with a couple of swans swimming around, but other than that avoid this place if you can. It is not worth your time or money to consider this place. Not the Embassy quality I am used to or expect. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Need To Updae Web Site

Jun 5th, 2020

I understand many thngs have changed because of Covid, but it would be nice if the web sites reflected the changes made. This hotel is nice, very quiet, and clean. We love Embassy Suites not only for nice rooms, but above average manager's receptions and hot breakfast. Even though the web site for this Embassy stated both were part of the package, neither reception or breakfast was. You can get grab and go breakfast, with room temperature o.j. (yeech) a tiny muffin and tiny granola bar, but no reception. Speaking of reception, the TV picture was on/off quite a bit, giving us a message "gathering data." Maid service not offered during a stay of two or three nights, due to the virus. If you stay more than one night, you will have to ask at desk for extra coffee, which they will politely provide, but no coffee comes with the breakfast. All in all, a really nice hotel, but it would be nice if the web site reflect the actual policies. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Personal service during Corona

Apr 4th, 2020

When I called to make sure the hotel was still open, I spoke with Yalisha who was so patient and pleasant. She explained to me about the limitations due to the Covid-19 outbreak. I appreciated that so I wasn't surprised when I arrived. When I went to check in, Brian was at the desk and gave me such a welcome, it made me feel as if I was the winner of some contest! He was polite and friendly and came to find out he was the GM. What a treat to be checked in by him - thank you for your hospitality. (I saw him later cleaning the swan water -he was everywhere) My room was very clean and comfortable. There were not a lot of people at the hotel, so when I met Cindy and Hector - they seemed very excited to tend to my room. What a great experience amidst this health crisis. Although it is on everyone's mind, you didn't feel any different coming to this hotel. They were just as friendly and attentive as if it was any normal day. Thank you Embassy Dallas! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not what you expect...

Mar 12th, 2020

Chose this hotel because of the location and high reviews but it's not what you would expect. The good was they had cook to order omelettes and eggs, swans were nice in the lobby, and free evening drinks. The bad was everything from the check in (lady was very disgruntled it seem like), room (old.. very old and outdated furniture and bed. Sticky goo sink and fridge. Toilet lid broken (slid off) and clogged. Shower wouldn't drain, super dusty old curtains). Check your water they give you for free, my 2 were opened (didn't snap when opened). The pool also is chlorine with a little bit of water, your eyes will definitely burn. General Manager was nice when I spoke with him during checkout. The whole experience was terrible and not what you expect for the price you are paying. Good luck if you staying here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spring Break

Mar 11th, 2020

Our stay was excellent. The staff was friendly and helpful. They gave us valuable information on family activities in the area. The rooms were clean and the hotel was worth it. The kids enjoyed feeding the swans and swimming. The food was delicious. TRIPADVISOR.COM USER 

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