Embassy Suites Dallas - Park Central Area

13131 N Central Expy | Dallas, TX 75243-1115  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Just to try to get away and relax

Apr 4th, 2020

So let me 1st start off with Erin she was beyond amazing and so appreciated her hospitality along with her personality she made me feel like I was at home along with Jose (GM) with everything going on they definitely made me feel so welcomed and comfortable!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Under renovation

Mar 14th, 2020

This hotel is under renovation. While we stayed in the Presidential Suite, we we're greeted daily by plates outside of our (which were not ours). Roaches were in the plates because no one came to clean them up! The pool area is very dark! The parking lot is dark, smelly, and unlike any Embassy Suites we've stayed in. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Hotel/staff under construction

Mar 13th, 2020

This particular hotel is under renovation, so should the staff be. We did not get greeted walking in or checking out. The same person did both and was very rude both times. We would have liked to be notified about all the construction and state of the current rooms being offered (which is terrible). We were not given the "welcome to Embassy Suites welcome" speech we usually get at other locations where they tell you things about the hotel and area. It was a terrible experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Don't stay here

Mar 3rd, 2020

They leave trash and dirty dishes everywhere. Nasty dirty. Rude, dismissive staff. Chicken wings and crumbs lying on the floor in the commons area. They never vacuumed any of the floors. Staff didn't care at all. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Stay somewhere else

Mar 3rd, 2020

Not the typical Embassy Suites. Don't waste your money! "Under renovation" means moldy bathrooms, nasty carpet, elevator not working, and scary parking garage. Most staff working there are not helpful at all. When I told the non-helpful girl at the desk she said I'm sorry do you want to check out and go somewhere else?" We were forced into staying here through a mandatory cheer stay and play rule. We usually love staying at Embassy Suites and will NOT be back to this one! TRIPADVISOR.COM USER 

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