Embassy Suites Dallas - Park Central Area

13131 N Central Expy | Dallas, TX 75243-1115  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Nice but needs renovation

Jan 11th, 2020

Good stay overall but the place needs some renovation. Our bathroom was not up to the cleanliness standard I have come to expect of Hilton properties and was in need of renovation. The grout was stained and missing in some areas and the sealant around the sink needed replacement. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Check review before you book it

Jan 10th, 2020

This is probably the worst night we ever stayed in the Embassy suites series. The sofa bed is broken (missing springs) , standing light is out, beds are sinking. Complained to the front desk the night we checked in but they said all rooms are all like this b/c it has not been renovated for a while. Well, the answer is not accepted, how come the hotel can still let this happen and keep selling to customers. We were also disturbed by the ppl who “partied” at the common area for hrs since 9pm and we told the front desk ppl to ask them be quieter. Again, the answer is not satisfied. They told me they can only ask them to voice down but not asking them go back to the rooms. At 11:15pm I came down again from 8th floor to see why ppl are still making loud noise, the front desk then sent security to notify which they didn’t do it in the very beginning at 10PM. We really had a bad night b/c we couldn’t sleep well b/c of the noise and broken sofabef and these answers from the front desk lady were not professional at all. Not mentioned to her attitude. The next day, we complained to the manager Cedrics who did help on some discount but we don’t think this would pacify customers feeling. This Embassy suites at Park Central in Dallas needs a lot of improvement. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worn out old Embassy Suites

Jan 7th, 2020

Don’t assume it’s an upscale hotel because it’s an Embassy Suites hotel. They must have let their quality control go as this is the second one we’ve been disappointed in. We rented two rooms for four days. They changed us from a Presidential suite to two regular suites. One of the rooms had the sound of water running constantly coming from a vent in the wall. The other room had the noise of a leaf-blower coming from the wall vent! The breakfast buffet was a nightmare. Cold runny eggs, 25 people in line for an omelet and one guy making them who was moving as slow as he could, one toaster that took three cycles to toast the bread while your food got cold! And I’m a tea drinker. There was a big stack of tea bags and they were ALL DECAFFEINATED! No caffeine for me! Ugh! We came back one day and had some sort of grime or sediment on the bathtub floor. Couldn’t figure out where it came from until we heard and saw the bathtub gurgling and water backing up into our tub! Would not recommend staying at this Embassy Suites. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Visit Dallas

Jan 6th, 2020

I was in the hotel for new year with my family and was horrible be with people smoking marijuana in the rooms next to me and in parking lots, hotel must be mentioned that drugs are not allowed in any place of the hotel. The rest was fine. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Hotel needs renovation

Jan 5th, 2020

The location of this hotel is very convenient but the convenience comes at the price of excessive road noise. But the main issue is the need to renovate the accommodations. The room I stayed in showed signs of excessive wear and water damage in the bathroom. There were rust stains from the screws securing the access panel in the restroom. Overall the accommodations were not up to what I have come to expect from an Embassy Suites hotel. TRIPADVISOR.COM USER 

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