Embassy Suites Denver-Downtown/Convention Center

1420 Stout Street | Denver, CO 80202-3201  [SEE MAP]Denver, CO  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Disappointed...

Sep 28th, 2020

I almost always choose Embassy Suites when travelling but this stay was a disappointment. COVID seems to have caused a complete disregard for customer service. I booked a room for three and there was, of course, only coffee supplies for two (happens all the time). There was an empty coffee packet in the coffee supplies. There was only one washrag provided and we ran out of kleenex (it was a one night stay). When I realized there was not enough coffee I went to the lobby and there was no one there to help me. Breakfast - which is the main reason I go to Embassy Suites - was awful - cereal, hot pockets and a frozen muffin. I have stayed at other hotels during the pandemic and they have done a much better job of providing a good breakfast with precautions in place. Also, there was no hand santizer in the lobby. Disappointed to say the least! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Just what we needed

Jul 12th, 2020

Traveling from Wyoming to Arkansas and needed a clean, comfortable and spacious room to spread out and relax. Couldn’t have been better and couldn’t hear one thing which is a worry about being in a downtown area. The only thing and they really tried to provide but their breakfasts are usually a big deal for us to stay there but with COVID, they provided a sack breakfast of a muffin, orange, milk or OJ. Just wasn’t the same but it wasn’t their fault. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Poor Customer Service -

Jun 5th, 2020

Due to the Covid-19, Our seminar was canceled in Denver. This made the trip unnecessary and they refused any form of refund or compensation. We would have accepted credit vouchers towards other Hilton properties but they said our payment was not refundable!!!!! POOR POOR Business model! I'm not sure that Hilton will do anything but I will complain! I will not ever book with Embassy Suits again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Couldn't be more convenient for a convention center event's lodging!

Mar 15th, 2020

This hotel is literally closer to the convention center entrance than the actual event! Attending the conference as a booth vendor, we carried booth decor across the street, which was closer than from the entrance to the ballroom! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good Stay

Mar 12th, 2020

This hotel has a great location that is next to the convention center, many restaurants and attractions. There is onsite parking. It is expensive but competitive for the area. The hotel has had a great update and it feels modern and clean. We only stayed one night and had some issues with the thermostat in our room, but it eventually was fixed. The people were very friendly and the breakfast was very good. There is also free WIFI if you are a Hilton Honors member. I can recommend this hotel and I will return again. TRIPADVISOR.COM USER 

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