Embassy Suites Greenville Golf Resort & Conference Center

670 Verdae Blvd | Greenville, SC 29607-4022  [SEE MAP]Greenville, SC  [SEE ADDRESS]
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Courtesy of Embassy Suites Greenville Golf Resort & Conference Center

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Guest Reviews

TripAdvisor Traveler Rating 5

Just to get away

Jul 8th, 2020

So my boyfriend and I decided to do an overnight stay here because neither of us had ever stayed here. Very beautiful, clean and BIG! So we get in our room to settle down and I noticed three long hairs on the chair. I didn't make a big deal about it we just switched the chair out wit another one. Oh by the way the room was enormous! So my boyfriend had left to go grab something out the car. When he returns he with hotel staff. I was informed that we were getting a new room! What?! I was completely blown away with the fast response to this. Thank you guys for the wonderful customer service and a great experience! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

NO HOUSEKEEPING SERVICES

May 15th, 2020

While I understand that the amenities such as breakfast & evening cocktails can not be accommodated due to Covid19 I was surprised when I asked for towels & my sheets changed that I was told Hilton was going “Green” & housekeeping would no longer be available & to come downstairs to get my towels I am a frequent guest of Hilton properties & when I CHOOSE to go GREEN I have a choice with extra points. When I pressed further, I was finally given the truth that all housekeepers had been furloughed Just tell me the truth(I was fine with that answer) One other comment was unacceptable to me The gentleman told me I should be glad I had a place to stay because all other hotels were not open in the area NO, Hilton should be thankful I’m giving them business when they are hemorrhaging loses TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Such a disappointment

Apr 4th, 2020

My daughter and I have stayed at this property several times and were not hesitant to book while visiting a college last week. When we booked the reservation, the guest services representative courteously made our reservations, as always. Upon arrival to the property, we were informed by the assistant manager that breakfast, afternoon reception, and pool would not be available. Unfortunately, we were three hours away from home and had made no arrangements for other accommodations. We stayed at this property with zero amenities available to us. I reached out to Hilton Corporate and was informed that the property manager would be in touch with me. When he did contact me via email, he returned my $5.00 for parking ONLY. Even though only partial services were provided, I was charge full freight. This is inconsistent with the customer service I am accustomed to receiving at this property and any other Hilton property. Just be advised....if you book Hilton, be sure you ask what amenities will be available....otherwise, you may find yourself paying full freight with no amenities that you've come to expect and no one tells you this when you call to book. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel

Mar 19th, 2020

Hotel was very nice and quiet. We appreciated the kind service and willingness to help. As always - breakfast was great and the young lady at the omelet station was awesome! Will definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Appreciative

Mar 17th, 2020

The staff was beyond excellent addressing my concerns and questions. It's an older building, but still elegant. I don't mind old, I appreciate all types of history. I needed the climate un my room adjusted and they sent someone to fixed that. Had a problem with the shower door they fixed it. TRIPADVISOR.COM USER 

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