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at the Embassy Suites Hotel Anaheim South
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ABSOLUTE NIGHTMARE TRIP!!!
Oct 13th, 2020
This place has the rudest staff and it’s dirty /disgusting inside. Their air conditioning was broken and it was 100 degrees inside so I asked for a new room, this upset them apparently, because they kicked me out.!!! I’ve never been treated so poorly in my entire life. I’m going to be warning everyone I can not to go there because they are awful. TRIPADVISOR.COM USER
Sep 15th, 2020
The front desk staff and management of this hotel are absolutely horrendous. They are use to being able to disregard their guests because they primarily deal with tourists and convention attendees. Pre-Covid there was high demand for rooms in the area because of the proximity to Disneyland but when I arrived they charged an exorbitant fee for parking for an unsecured empty parking lot and were rude and unresponsive. They offered none of the normal services this brand normally offers. There are too many good properties available at good prices to stay at this property. When I explained at check in I was in a hurry to to make a Zoom meeting I received no response and only a blank stare. Even though all my information was on record and I should have had access to a contactless check in they required not only my ID but the copy of credit card on record , prepay for the room, vehicle description, initial no -smoking policy, early cancellation policy even though I was only booked for a one night stay and then sign a registration that was already on my profile. No other property I stay at has required any of this. It took 3 minutes to give me a room key. When I approached the manager on duty she was rude and unresponsive. This hotel is a mess and a disgrace to the Hilton brand. I don’t see how they survive in the current climate. TRIPADVISOR.COM USER
Excellent even in crisis
Mar 24th, 2020
flew in just before everything closed down because of the health crisis. The staff was professional and awesome. Cant wait to return and finish our vacation. Awesome service. Will book again. Breakfast rocks TRIPADVISOR.COM USER
Best Embassy Suites near Disneyland!
Mar 14th, 2020
The hotel is very clean. The complimentary breakfast in the morning is always good. I’ve been staying at this hotel since I was a child, now I am able to take my own daughter here. My favorite hotel around Disneyland! TRIPADVISOR.COM USER
Mar 10th, 2020
This is perfect for families traveling to Disneyland! But be sure to budget for paying extra for parking AND even more for the shuttle to the park! The free made to order omelettes are great- but it can get crazy down there so make sure you leave enough time to make the park right when it opens! TRIPADVISOR.COM USER
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