Embassy Suites Hotel Tampa Airport Westshore

555 N West Shore Blvd | Tampa, FL 33609-1923  [SEE MAP]Tampa, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Worst experience at an Embassy Suites, possibly any hotel

Jun 18th, 2020

We only stayed for one night and it was not worth the $180 fee. First, when I booked the hotel online, nowhere did it say that the complimentary happy hour and breakfast would not be offered. One reason we stay at this brand specifically is for the free meal and convenience of having food right there after a long day of traveling. If Embassy Suites isn't going to offer food, the company needs to advertise this so travelers can choose other, more affordable lodging. Secondly, we had the same experience as another reviewer. We had to wait at the desk for five minutes to check-in because there was no one available. Later, we were dressed and ready for bed and needed linens for the pull-out (because there were none in the room). The desk clerk said he couldn't send any up because he was the ONLY employee in the whole hotel on a Friday night. When we complained about the other patrons being loud and smoking pot in a nearby room, his response was the same. He could do nothing about it because he was the only employee on site. After emailing both the hotel and Embassy Suites, we are still waiting for a response and some type of reimbursement or another stay in a different Embassy. Pandemic or not, this hotel should be avoided at all cost! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Very streamlined thieves

Jun 4th, 2020

I stayed at this hotel this past weekend and was met with a minimally staffed hotel which was ok for the most part. I was there for 3 days and the pool was not stocked with towels you had to go to the front desk and request a towel, each and every time you ventured to the pool and every individual had to request a towel. Upon returning to the hotel, when I got to my room on day 2, I realized our room had not been cleaned, which was fine considering we are in a pandemic. I called to request a fresh set of towels and was told I would have to come downstairs to the lobby to get them. Once I went to get them I was told they didn’t have a complete set and would have to get a set from an unused room. The kitchen wasn’t functioning so we had to leave early each morning to find breakfast. I do underrating we are in trying times but the unprofessionalism and stripped down service was unacceptable... I’ve stayed at this location before and it was ok but this last time was a jaw dropper. I realized after I left that I had left my Apple Watch, I have been calling for an entire week and have left several messages to the “ lost and found” and have yet to hear back from them or have them answer and when I ask the person answering the phone when is the best time to reach out they tell me oh let me check and the phone call is either forwarded to the voicemail again or disconnected altogether. I do not recommend this hotel to anyone in its current state, especially Not for the $150+ a night rate they are offering. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Good venue for the Florida Audio Expo

Mar 10th, 2020

My husband and I attended the Friday and Saturday full days of the Florida Audio Expo here on February 7th & 8th, 2020. This Expo showcases very high end audio, and you expect the hotel to be clean and neat and the staff to be polite. Well, everything was what we hoped for! We just couldn't get a room at the last minute, this is a well-attended show and it also seemed that this hotel is popular with the business crowd. We visited vendors on floors 2 through 12. The larger meeting rooms on second floor were nice, large, and kept clean. The other floors were also quite clean. We even managed to get out of the way of housekeeping a few times; we felt bad about slowing them down and just got out of the way. There was a rudimentary food service for attendees on second floor; it was ok but the people running it didn't seem to have been trained. We waited and waited for the coffee we ordered and finally exercised self help (after paying of course) when the server moved on to the next person in line. Note: the coffee was NOT set up for self serve at the time but was out front. The bathrooms on second floor took quite a beating, even the women's room, although 90% of attendees were male. I surprised a cleaner in the bathroom and she was very serious about making sure I didn't slip and fall. (I was fine.) All in all, the hotel added a pleasant dimension to the experience. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Rude and unhelpful welcome at check-in.

Mar 9th, 2020

Front desk associate Mitchell was rude and couldn't be bothered with assisting to solve our check in issue. As a result, we had to come back and check in very late after our social event and apparently only handicap accessible rooms were available. These accommodations were not acceptable or functional for us. It made for an overall disappointing visit. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Convenient location

Mar 9th, 2020

We stayed here based on the location and proximity to the airport. We were near shopping and other activities. The suites are roomy and comfortable and we found the WiFi better than average and the complimentary breakfast was convenient. TRIPADVISOR.COM USER 

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