Embassy Suites Hotel Tampa Airport Westshore

555 N West Shore Blvd | Tampa, FL 33609-1923  [SEE MAP]Tampa, FL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Hotel Van Blocking Handicapped Parking

Dec 16th, 2020

The hotel van is blocking the handicapped parking? No sticker or plate? I realize not all disabilities are visual but different employees are driving this vehicle throughout the day and it’s parked here overnight? TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Covid has effected a few things. Some Disappointment, But Also Highlights!

Sep 29th, 2020

Finally had to escape the city, couldn't stand it anymore. So I drove down to Jacksonville to take care of some business and spent overnight there to enjoy the beach early the next day, before the crowds came. Then I headed for Tampa with no hotel selected. In Orlando, I reviewed several travel sites and picked the Embassy Suites, Tampa Airport, over the West shore Grand and the Holiday Inn Rocky Point (the only three hotels I choose when in Tampa). Embassy Suites tight parking has always irritated me, but their great breakfast makes up for it. Unfortunately, I was let down when I got to the check in counter and found out that they've eliminated the great breakfast and you just give you a 'grab and go' bag, yuck! The hotel also charged $13.02 for self-parking. Which is a little disappointing, since I never have to pay a 'self-parking fee at the Westshore Grand or Holiday Inn Express at Rocky Point. Cost wise had I known ahead of time, with no great breakfast anymore and a self-parking fee, I may have picked the Rocky Point property, which is closer to the beach. That said! Here's the good part. The hotel, just like the other two is quite convenient to Tampa International Airport. You can get on Kennedy and drive to Downtown Tampa in less than 10 minutes in the morning. I stay in the area, so I can get access to Clearwater Beach, which is about 25 minutes away, early in the morning before 9am. That gets me excellent parking near the Beach Pier and a good place to put down my beach equipment. If you are a Costco or Sams Club fan, there are location just on the way to the beach to gas up and get other stuff. Rooms- Although traveling solo, this time. This is my exclusive hotel when I bring my young relatives (nieces and nephew), for the suite usually has 'two beds' in the actual bedroom and a sleep sofa couch that holds two more people. Yet the rates, when you get a good discount are not much more than the Westshore Grand. Also the family loved the breakfast, hopefully they will bring that back. Covid related- I'm apprehensive when traveling in hotels, because of Covid. I bring my own sheets and pillow cases and sleep on top of hotel bedding most of the time. But I asked a lot of questions of the front desk clerk and she was helpful and detailed as to the protocols they use to sanitize their room. I like the extra touch that once a room and has been cleaned and inspected, they actually put a blue seal on the door, so that you as a guest knows that know one has been in that room since it was cleaned. I slept using a hotels bedding for the first time, just used my pillow, where my head was laying. I felt quite comfortable and slept well. It was because of these detailed sanitary steps, that I forgave the fact that my favorite breakfast was no longer available. Well, at lease this time. Bottomline- I was disappointed because of the lack of their great breakfast and the parking fee. But they made up for it by providing a detailed profile of their sanitation efforts for their guest. That is why I still give them a 'very good' score. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst experience at an Embassy Suites, possibly any hotel

Jun 18th, 2020

We only stayed for one night and it was not worth the $180 fee. First, when I booked the hotel online, nowhere did it say that the complimentary happy hour and breakfast would not be offered. One reason we stay at this brand specifically is for the free meal and convenience of having food right there after a long day of traveling. If Embassy Suites isn't going to offer food, the company needs to advertise this so travelers can choose other, more affordable lodging. Secondly, we had the same experience as another reviewer. We had to wait at the desk for five minutes to check-in because there was no one available. Later, we were dressed and ready for bed and needed linens for the pull-out (because there were none in the room). The desk clerk said he couldn't send any up because he was the ONLY employee in the whole hotel on a Friday night. When we complained about the other patrons being loud and smoking pot in a nearby room, his response was the same. He could do nothing about it because he was the only employee on site. After emailing both the hotel and Embassy Suites, we are still waiting for a response and some type of reimbursement or another stay in a different Embassy. Pandemic or not, this hotel should be avoided at all cost! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Very streamlined thieves

Jun 4th, 2020

I stayed at this hotel this past weekend and was met with a minimally staffed hotel which was ok for the most part. I was there for 3 days and the pool was not stocked with towels you had to go to the front desk and request a towel, each and every time you ventured to the pool and every individual had to request a towel. Upon returning to the hotel, when I got to my room on day 2, I realized our room had not been cleaned, which was fine considering we are in a pandemic. I called to request a fresh set of towels and was told I would have to come downstairs to the lobby to get them. Once I went to get them I was told they didn’t have a complete set and would have to get a set from an unused room. The kitchen wasn’t functioning so we had to leave early each morning to find breakfast. I do underrating we are in trying times but the unprofessionalism and stripped down service was unacceptable... I’ve stayed at this location before and it was ok but this last time was a jaw dropper. I realized after I left that I had left my Apple Watch, I have been calling for an entire week and have left several messages to the “ lost and found” and have yet to hear back from them or have them answer and when I ask the person answering the phone when is the best time to reach out they tell me oh let me check and the phone call is either forwarded to the voicemail again or disconnected altogether. I do not recommend this hotel to anyone in its current state, especially Not for the $150+ a night rate they are offering. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Good venue for the Florida Audio Expo

Mar 10th, 2020

My husband and I attended the Friday and Saturday full days of the Florida Audio Expo here on February 7th & 8th, 2020. This Expo showcases very high end audio, and you expect the hotel to be clean and neat and the staff to be polite. Well, everything was what we hoped for! We just couldn't get a room at the last minute, this is a well-attended show and it also seemed that this hotel is popular with the business crowd. We visited vendors on floors 2 through 12. The larger meeting rooms on second floor were nice, large, and kept clean. The other floors were also quite clean. We even managed to get out of the way of housekeeping a few times; we felt bad about slowing them down and just got out of the way. There was a rudimentary food service for attendees on second floor; it was ok but the people running it didn't seem to have been trained. We waited and waited for the coffee we ordered and finally exercised self help (after paying of course) when the server moved on to the next person in line. Note: the coffee was NOT set up for self serve at the time but was out front. The bathrooms on second floor took quite a beating, even the women's room, although 90% of attendees were male. I surprised a cleaner in the bathroom and she was very serious about making sure I didn't slip and fall. (I was fine.) All in all, the hotel added a pleasant dimension to the experience. TRIPADVISOR.COM USER 

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