Embassy Suites Montréal by Hilton

208 Saint Antoine Ouest | Montreal, QC H2Y 0A6  [SEE MAP]Montreal, QC  [SEE ADDRESS]
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Courtesy of Embassy Suites Montréal by Hilton

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Guest Reviews

TripAdvisor Traveler Rating 4

Nice hotel, perfect location

Aug 24th, 2019

Everything was fine here... the metro/subway station is across the street, easy walk to the historic sights in Old Town... just a few things... no real views from the rooms, and the included free breakfast is in an overcrowded room where it is like a zoo most of the time I was there. Food was just ok, nothing fancy at all... no real maple syrup for the pancakes. Generally a good value hotel, very friendly staff and spacious room/suite. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Very disappointed

Aug 19th, 2019

Hotel room had nonfunctioning air-conditioning from the moment we checked in. While we had many promises that it would be repaired, nothing was ever done. Very poor service. Management obviously did not care TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Hotel with Great Service

Aug 17th, 2019

I stayed here for five nights in early August. Hotel check-in process was very smooth. The staff was friendly. The room was excellent and very clean. They also have a great breakfast to order in the mornings that was always very busy. Sometimes a long wait for the elevator if you get there at wrong times. The lobby is a little small and can get crowded quickly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Too many problems!!

Aug 15th, 2019

We stayed her from August 1-3, 2019. I love Embassy Suites and have stayed in many. The standard at this one was very, very poor. Firstly, we were given a room with a broken sofabed. I called the front desk and was told there was nothing they could do as all the rooms were booked. I was told to check in the morning. I spent a very uncomfortable night on the sofa. The next morning, when I went downstairs to inquire about a room, I saw a list of about 10 or so rooms stuck on the desk that had broken sofa beds. Either they already knew of this and didn't inform the customer or they got 10 or so complaints as the same time. So, we did get another room but the coffee machine was broken in this one. The people working at the breakfast are all crabby. In particular, the gentleman working the omelet station was rude, scowling face and just unhappy to be there. He needs some brushing up on his customer service skills. And no pool. The positives were that the location is excellent! Old Montreal was right behind the hotel within walking distance. The waiters during the evening special were friendly and efficient. For the price we paid, I won't be returning to this Embassy. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Would not recommend.

Aug 15th, 2019

This hotel offered the option to chose your own room but failed to provide the room chosen, without an explanation. The rooms was in need of repairs.! Road construction going on below the room that promptly started up at 8:00am with Road breakers and jack hammers. A nice way to wake up on vacation. TRIPADVISOR.COM USER 

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