Embassy Suites Portland - Downtown

319 SW Pine St | Portland, OR 97204  [SEE MAP]Portland, OR  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Mediocre stay

Aug 20th, 2019

We had a nice two bedroom suite, no complaints about the room, but the common areas were smelly and the cocktail hour and breakfast were so poor we didn't even eat anything, preferring to.go elsewhere. They acknowledged they were working on the smell and the icky sticky floor, so perhaps it will be remedied soon.... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Great hotel but don’t go for the pool

Aug 19th, 2019

Two nights in a row one hot tub was down and both nights there was a kid that kept jumping in the pool from an unsafe ledge (that a waterfall was coming out of the wall). When we called the front desk we were told that they couldn’t do anything about it. What, really? If I was running around doing something unsafe they would tell me to stop or ask me to leave? Doesn’t make sense, that is a horrible way to handle business. My kids were afraid to swim near him or be in the pool by him. Maybe cameras would be a good idea. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Embassy Suites By Hilton

Aug 17th, 2019

This is a beautiful hotel. Our room was comfortable and quiet. The staff was responsive and helpful. The hotel is conveniently located for walking to downtown attractions, although the neighborhood is a bit edgy. We appreciated the daily breakfast and that parking was included in our stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Hotel Review

Aug 17th, 2019

This is a very old hotel, but they have maintained it very well, nice amenities. Breakfast buffet was very well laid out and a very good selection of items, as well as a made to order omelette station. The snacks for the evening get together were somewhat lacking. Decent selection of beverages to choose from for it. Staff were very friendly and helpful TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Uneven experience

Aug 16th, 2019

Our king room was very nice as was the king suite we reserved for other family members. We were there for 8 nights. The staff was cordial. I didn't understand why I was supposed to request a room cleaning time the night before and realized they didn't clean the room without it. This is unlike any hotel I have ever stayed in anywhere in the world. When I complained they did give me a credit on my bill, which I appreciated. The lobby would have been more attractive without the patterned rug. The play area in the lobby was great to have and our grandsons enjoyed running around. Not sure the other guests appreciated them! We gave up on the free breakfast after a few days and ate many meals at the adjoining restaurant. The breakfast room was in the second basement and unlike the photo shown on the website, it was dark (with a dark blue ceiling) and depressing with an unpleasant smell. The omelettes were good, but I got tired of eating them after a couple of days. The fruit seemed to run out well before the end of breakfast time. The pastries were average, the oatmeal watery and the coffee varied in quality and strength. I picked the hotel because it had suites and was near public transportation and Powell's Bookstore. I even looked at Google maps to see what the street view looked like. What I didn't realize was that although it is near Chinatown, Chinatown barely exists and is really run down. The walk along Burnside and surrounding streets is depressing with many homeless people walking the streets, lying asleep next to ande even on sidewalks and sometimes talking incoherently which would be very upsetting to at least one of my grandchildren. I only saw one or two policemen walking around the neighborhood in the 8 days we were there.I was told by the staff that the only playground nearby was inhabited by drug addicts. We ended up driving to the suburbs to use playgrounds there. TRIPADVISOR.COM USER 

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