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at the Embassy Suites Washington D.C. Chevy Chase Pavilion
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Lodging during Pandemic
Aug 16th, 2020
Had the privilege of booking lodging at the Embassy Suites Chevy Chase in Washington DC. It was a great location with surrounding shops and restaurants. However, given COVID 19, we were somewhat deceived by language posted on site while selecting hotel. We made the assumption that breakfast and happy hour were inclusive of room rate. Upon arrival, we were informed that those options were no longer viable under pandemic. Hotel made no effort to adjust rate nor provide incentives in return for canceling service. Front desk staff remained cordial and professional....... given we were asked to re-stock coffee, tea, etc via front desk. I know......., this is a new day but somehow I thought the hotel website would clarify offerings and state and deviations. For future guess, please call hotel and confirm what they are offering for stated rates. TRIPADVISOR.COM USER
Wonderfully helpful staff!
Aug 3rd, 2020
We had a wonderful 12-day stay here! The rooms are very large and well appointed. The location is quite convenient. Most importantly, the staff were amazing! Lauren (the GM) and Magen (another manager) we’re particular standouts. Lauren does an exceptional job ensuring the staff follow all recommended Covid guidelines, and Magen went above and beyond in addressing our requests and providing support - all while maintaining a super positive attitude! My many thanks to the team! TRIPADVISOR.COM USER
Jul 6th, 2020
First, I appreciate the importance of advanced protocols because of the current situation, but this hotel has just decided to go the extra mile, no doubt taking advantage of the situation to cut service and costs. First, absolutely rude front desk. Second, dirty lobby, doesn't appear to have been cleaned for days. The room, was "weathered", broken drawers, felt dirty. I get that they are not servicing rooms, but something as simple as ensuring coffee was available in the room wasn't even an option. Net/Net...seems as though they have decided to just forget about making a bad situation tolerable and instead taking advantage of a bad situation and making it worse for those of us who have no choice but to still travel. TRIPADVISOR.COM USER
A perfect place to stay for a family
Apr 18th, 2020
Embassy suites is always a perfect place to stay for us as a family with two teenage sons. We get to have our own separate bedroom and they can bivak on the sofabed with their own TV. And all of that for the price of one room. On top of that they have free breakfast and Happy Hours and a lot of restaurant in walking distance. And with the underground metro you can reach and explore Washington DC in no time. TRIPADVISOR.COM USER
Mar 12th, 2020
After finding out that my late flight was cancelled, I looked to find a place to sleep. Using the App 'Hotel Tonight', I found a good price for the Embassy Suites. Embassy Suites has been a long-time favorite for me. This hotel was great--staff was friendly and professional. The room was clean and seemed to be new or recently remodeled. The restaurant was OK, and The Cheesecake Factory opened directly into the Lobby. TRIPADVISOR.COM USER
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