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at the Embassy Suites Williamsburg
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DON'T STAY HERE!!! DIRTY ROOM WAS FULL OF FLEAS
Jul 22nd, 2020
i'M SO DISAPPOINTED. As a HH memebr for 10 years I have always found a way to support Hilton facilities. I just started travelling gain and what a disappointment. You'd think with the lower number of guest, long needed deep cleaning would be done. The first thing you see when you walk in a a filthy lobby carpet. I fully understand protecting employees, but these folks have duct taped a 10 feet long piece of plastic from the ceiling. there are slots cut into the plastic so you can hand over your key. Having a Plexiglas sheet and employee masking process works elsewhere. This ridiculous looking plastic covering eliminates any welcoming feeling one gets when arriving. My room was sealed for my protection. But, when I entered the room, the floor appeared to have not been vacuumed. Gross stained on the arm of the couch. AND, bed bugs or fleas or something left me with over 100 bites. They did move me to another room. Spoke the manager, he was apologetic, but no offer of a refund or extra HH points, nothing. Just i'm sorry and we'll call someone to check it out. I'll never stay here again and do not recommend anyone else staying here. There are far too many options available to have to settle for this poorly managed property. TRIPADVISOR.COM USER
Jul 2nd, 2020
Well, VA is in phase 3 of opening and this hotel is giving you a tiny yogurt, apple, and a granola bar for breakfast. So if u are lactose intolerant, too bad. Embassy is known for their breakfasts, And of all the hotels I’ve stayed at in last week of travels, this was the slackest! The owners are dropping the ball... it’s bad when Hampton shows the guests more courtesy than the Embassy. Room appeared clean, just carpet stains. We r just so disappointed in the customer service. You’d expect them to do better by offering muffins or hot breakfast sandwiches like Hampton did. This was an insult. Not even water! TRIPADVISOR.COM USER
Normal Prices without Pool or Hot Breakfast
Jun 7th, 2020
Stayed here even though twice the other hotels with COVID-19 prices. It was awful. No pool. The worst thing was no hot breakfast. We got a granola bar, yogurt with a fork, and an apple that the desk person used bare hands to provide us. My twin 11 year olds were so upset. We had to see a hot breakfast else where. Don't stay there until they get their act together. I stay at Embassy Suites all the time. This one is the worst one yet. TRIPADVISOR.COM USER
Mar 16th, 2020
Clean facility, friendly staff, comfortable rooms. Complimentary breakfast was good - complimentary sangria was even better!!! Rooms were spacious and well furnished. The wifi could have been a little better. TRIPADVISOR.COM USER
Feb 28th, 2020
An excellent hotel, comfortable bed and quiet room, very nice evening reception, and love the omelets-made-to-order at breakfast. But what made the experience so great was the helpful, friendly staff! TRIPADVISOR.COM USER
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