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at the Embassy Suites by Hilton Albuquerque Hotel & Spa
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Will never book here again
Apr 8th, 2021
We waited for 20 minutes to get checked in. No one at the front. No bell to alert staff of our arrival. The room was dingy, old. Rusty facets, mattresses old, spring could be felt. The tv in the sitting room did not work. For the price of the room I expected a lot more. I’ve had better experiences at hotels 1/2 the cost. TRIPADVISOR.COM USER
Apr 2nd, 2021
I had a great experience at the hotel. I’m the complimentary breakfast was delicious and I did not encounter any problems during the stay. Highly recommended, the staff was very friendly during the stay. TRIPADVISOR.COM USER
Mar 29th, 2021
Booked through booking.com and didn’t get the room we actually wanted and booked. When we arrived in our room we called down to ask for some extra pillows and things and had to go get them ourselves.. TRIPADVISOR.COM USER
Mar 26th, 2021
There was blood, dirt/mud on the curtains, the room was full of dust and you could see the dust build up in the corners and in the vent in the bathroom. There were crayons thrown behind the bed stand and the cord to the lamp that was on the bed stand was definitely a fire hazard. We stayed on the top floor and paid a decent amount of money to be staying in a place like motel 6. 🤢 TRIPADVISOR.COM USER
Not at all Embassy Suites quality.
Mar 14th, 2021
Save your money and stay somewhere else. First off this hotel is in a bit of a bad part of town. We did have panhandlers hit us up in the parking lot. None of the staff and I mean NONE were pleasant. The worst staff we've ever encountered at a Hilton property and we are gold members. It seemed as though we were not at all welcome, perhaps due to Covid? The room was dirty, despite being told how "sanitized" they were. The shower was terrible, the absolute worst shower I've ever had, the water shot out in tiny spurts and yes we tried adjusting it. The air conditioning unit made awful noises as it turned on to the point we were awoken numerous times during the night. Seriously, save your money and stay somewhere else, this hotel simply is not worth it. TRIPADVISOR.COM USER
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