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at the Embassy Suites by Hilton Alexandria Old Town
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Spacious Rooms, Great Breakfast, and then there's Sana Hussain, the ranter at the front desk
Oct 25th, 2020
I stayed at the Embassy Suites Tysons hotel many times in the past years. Just like most hotels of this brand, I like the spacious suites and thoroughly enjoyed, before Covid-19, the generous offering of their buffet breakfast. During my most recent stay, however, I had the displeasure of having an interaction with SANA HUSSAIN at the front desk. When I asked Sana for the bottles of water that come with a Silver membership, she informed that they now only give free bottled water to Gold members which I immediately refuted. She then continued to tell me that the hotel can no longer afford to offer free bottled water. Someone from upper management must remind Sana that a bottled water costs 10-15 cents at wholesale. She only relented and handed me the two bottles of water I have been accustomed being offered at a Hilton front desk each time I check-in when I told her that I would review Silver benefits online and would return to her if the Hilton Honors website still mentions that this benefit is still being offered to Silver members. It is unfathomable how an employee like Sana would make up new policy to a Hilton Honors member who earned the benefits of an Elite Status. People who check in at hotels come from near and far, a nice gesture by offering a bottled water after a long travel for many of us should not be something that Sana should personally decide to take away especially after earning the Elite Status, no matter how low it is in the hierarchy, through direct Hilton reservations. When I called Sana Hussain a few minutes later to correctly inform her that the Hilton Honors website indicates that Silver members are still eligible for free bottled water, she became defensive, argumentative, and downright rude by constantly interrupting what I had to say. She offered a number of explanations why I was not eligible for free bottles of water: 1. She repeated that I was not a Gold member: 2. Sana told me that half of the hotel's staff have been laid off for which I really did not understand her train of thought. What does this have to do with me or with two bottles of water? I am still paying for my room, I did not ask to stay for free at this hotel. In fact, if it is true that half of the hotel's staff had been laid off, you would think Sana would be a more pleasant employee that she was able to keep her job and appreciative of the hotel guests who continue to come. 2. Sana pointed out that I booked through a third party and to be eligible for the bottles of water worth 10-15 cents each, and that I should have directly booked through Hilton which would have been $50 more per night. I have stayed at many Hilton properties booking through a third-party and I NEVER had any issue getting two complimentary bottles of water until I met Sana Hussain, the bottled water warrior. Finally, she kept interrupting me while I was talking and pointed out that she gave me the two bottles of water anyway and that I was making a big deal out of the matter. Actually, you made a big deal out of two bottles of water, Sana. If you just handed the two bottles of water when I asked for them then we never would have argued and you never would have needed to tell me the plight of your co-workers. You are right Sana that you gave me the two bottles of water, but the manner in which you did that was appalling and disrespectful. TRIPADVISOR.COM USER
Fall break in D.C.
Oct 19th, 2020
Great bang for your buck! This was a typical embassy suites that you would expect. This location is great because there are tons of food options nearby (pizza place 200 feet from Duke street entrance) and many more just a short walk. My wife and 4 younger kids were able to easily take the metro to D.C. for all the sites and museums. I think Alexandria has a lot more to offer than we allowed time for. Great staff at the hotel TRIPADVISOR.COM USER
Not up to Hilton standards in my book
Sep 26th, 2020
As a frequent traveler, Embassy Suites properties are one of my top choices for where I stay. This location does not meet even basic expectations of what you would expect from Hilton or the Embassy Suites brand. This stay started off rough from the very start - after navigating a narrow maze of a parking garage, I walked my bags down the stairs to where there was signage for “hotel elevator”. Worth noting here that there was no ramp to wheel a heavy suitcase down. After pressing the bottom for the elevator, I waited about five minutes before giving up. From there, I proceeded through a set of doors into the hotel where there was another elevator, which had a button for “guest rooms”. This elevator only takes you to the first guest room floor, where I found yet another elevator that I expected would take me to the rest of the guest room floors - again, I waited several minutes to no avail, at which point I called the hotel and asked if the elevators were out of service, to which the operator explained that I needed to go back down to the lobby level and go across the atrium to access the proper elevator. In hindsight, I should have realized that ES properties have elevators in the atrium, but without any signage, it sets guests up for a lot of inconvenience and confusion. Beyond that, I found two dirty/damp wash cloths in the bathtub - a call to housekeeping went unanswered, twice. While those were the two largest issues of my stay, the hallways were noisy throughout the night with other guests (sounded like a large family reunion/party, including an inebriated woman walking around with an open bottle of wine. The toilet in the room runs for about twenty minutes after being flushed, and seems to leak/sweat which causes a puddle on the tile which is a slipping hazard. Finally, while only a minor inconvenience, I had to go to two floors to find an operational ice machine. All of these things come together to lend to a pretty bad stay at what should be a top performing property. TRIPADVISOR.COM USER
Sep 21st, 2020
What more can I say! Everything about this hotel was A1. When we arrived we were greated with a smile. You can tell that they take great pride on being sanitary. The front desk manager sent periodical text messages to make sure everything was ok during our stay. Breakfast was great considering some item were limited due to Covid. Parking deck was the only thing I didn’t like as it cost $18 a day to park and spaces were VERY small. Overall if I am ever in this area again I would definitely stay there again! TRIPADVISOR.COM USER
Sep 9th, 2020
I am a Hilton Honors Diamond member. This Embassy Suites was not on the level of the other Embassy Suites that I have stayed with. I'll start with the things I liked. A text message was sent prior to the stay to get an estimated arrival time. After checking in a text message was received asking for housekeeping options. Then another text is sent during the stay to see how your visit is going. All great ways to check in with us as guest. We reserved a 2bedroom suite, it had a mildew, old closet, old furniture smell throughout the room. The room is extremely dated with much needed updates. The shower fixture leaked which caused a decrease in shower pressure. We were on the 8th floor and for some reason no cell reception. The bed was squeaky and uncomfortable, definitely not plush as expected. I entered my concerns on a text and the rep advised my room was an upgrade and larger than I booked by it being a corner room and asked if I would like to move. I declined because if the current room was an upgrade with the smell and old features then I was not willing to go down a level. There is a local train that is close and you may hear it from your room. My credit card has 2 pending charges for the hotel stay, neither of which is the final charges, definitely inconvenient. Mask were required and being worn throughout the hotel. Breakfast was limited but that was expected. These are all of the "little things" that I would want to know prior to my visit. TRIPADVISOR.COM USER
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