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at the Embassy Suites by Hilton Charlotte
Tad Below Most Embassy Suites
May 21st, 2019
The only negative is that the wine they serve during happy hour is atrocious. For Charlotte hotels they need to improve the quality The check-in staff was indifferent but the room and amenities were good. Easy freeway and airport access but if I was on an outbound Charlotte Airport flight I would stay at Hampton Inn 1/2 mile from airport, which we have done. TRIPADVISOR.COM USER
Top Notch Staff
May 16th, 2019
The hotel itself is solid, but the staff puts it over the top. The woman who makes the breakfast, Wanda, has such a larger than life personality that just made my day both mornings. Honestly I hope management pays her well, because without her the place would not be the same. Omelette was stellar too! TRIPADVISOR.COM USER
May 15th, 2019
This is a great hotel, the service was great, the staff was very professional. They cooked omelettes made to order and also had a buffet breakfast on top of that. The Lobby area was very inviting, I would definitely stay again! TRIPADVISOR.COM USER
So Thankful For The Staff!
May 13th, 2019
We landed in Charlotte at 10:30 pm after flying back from Aruba and discovered that all flights were grounded and/or cancelled due to weather. My husband and I called to book a room for the night and while I called 5 hotels to be told there was no space he waited on hold briefly and booked a room quickly and easily with Embassy. By the time we got to the hotel it was 10:45. We were greeted warmly by the front desk staff who informed us the bar and kitchen were only open for another 15 minutes and to head on over to grab something while they made our room key. We also inquired about a late checkout because our next hope to fly out was 11 pm the next day and they immediately set us up for a late checkout at 2 pm and encouraged us to call down and see if they could let us stay even later. What customer service! The bar staff was so very nice. We went up to the corner room where we were greeted by a clean and well appointed room. Amazing end to what could have been a terrible night for us. Great job Embassy!!! Definitely creating some loyalty with us. TRIPADVISOR.COM USER
Great Service (especially the breakfast staff).
May 12th, 2019
Most notable were the two workers on Friday morning behind the made to order spot. They made the morning brighter for all who graced the area. The hotel was nice although my room smelled musty. I checked in late and didn’t want to deal with it so I sprayed some aftershave and turned off the fan after I got the temperature down low. The room was clean and very quiet. The bedroom was dark as well which are all a plus. The location was easy to find, and access to the airport was easy in the morning. I will give it another shot if I am in the area again! TRIPADVISOR.COM USER