Embassy Suites by Hilton Columbus Airport

2886 Airport Dr | Columbus, OH 43219-2240  [SEE MAP]Columbus, OH  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great

Feb 24th, 2020

No issues. Clean sparkling hotel. Close to airport. Gorgeous room. Lots of amenities. Lobby area is gorgeous. Relaxing place to hang out. Plenty of parking. Restaurants nearby. Hassle free.Our room was very quiet (at end of hall). We didn't use pool so can't comment on it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Quality experience

Feb 17th, 2020

Embassy Suites as a brand is one that I will stick with when traveling; however, this particular hotel was noisy and the pool/spa experience was lower than my expectations. The complimentary breakfast and happy hour is a huge plus for me! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Bacon and Disrespect

Feb 17th, 2020

First, the good. The breakfast was very good. The bacon might be some of the best hotel bacon I've tasted. My wife enjoyed the grits which contained white cheddar. Now to the bad. There were no towels in the pool area on Saturday night when my wife went to the pool. The staff never replenished them although they were told. On Sunday morning, I took my son to the pool and there were no towels. I asked the front desk for towels at the pool. Other guests asked for towels. The requests fell on deaf ears. I called to get a status update on when the towels would be delivered. The front desk hung up the phone on me multiple times. Not exactly the way a guest should be treated. I called to alert Hilton to this behavior and they gave me 10k points, which is apparently the going rate for disrespect. There were kids running around all night knocking on doors then running. The hotel did nothing about the noise complaint. Unlike other airport hotels I've stayed in, I saw no flight information board anywhere in there lobby. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Unpleasant stay

Feb 16th, 2020

I definitely expected more from a Hilton brand hotel. The beds were so uncomfortable that my husband and I both barely slept. The entire hotel was loud until around 1am. There were parties going on in several of the rooms. The pool and hot tub were murky and hair was floating around in the water. The water pressure in the shower was awful. The bar staff was extremely rude. We have never been to the evening reception before and felt rushed. They hardly had any busing staff so tables were full with dirty cups and plates. The snack section for purchase was completely empty and several floors didn't have ice machines that worked. Also the hotel is supposed to be a non smoking facility but yet the hallways smelled like weed. The housekeeping staff was also yelling at each other down the hallways about god knows what. I understand this hotel may be very busy because it's so close to the airport but I probably would have rather stayed at a lower class hotel. I do have to say the breakfast is rather delicious and did make up for some of our troubles but it was not a pleasant stay at all. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good Choice

Feb 13th, 2020

Friendly front desk and shuttle service, although the shuttle has no set airport schedule so it’s hit or miss. It’s an Embassy with all the good things that come with that brand - 2 rooms, hot breakfast. So a good choice for around the Columbus airport. It’s a little dated and the shower in my room could use a really good cleaning. TRIPADVISOR.COM USER 

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