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at the Embassy Suites by Hilton Crystal City National Airport
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Oct 30th, 2020
I stayed one night at the hotel. Easy check-in the room was very clean. The renovations were very nice. The bed was very comfortable. I would recommend this property with its close proximity to DCA & Reagan National Airport. TRIPADVISOR.COM USER
Not up to the standards of a Hilton hotel. Stay elsewhere
Oct 11th, 2020
I stayed here in early October 2020. I am a frequent visitor to the Alexandria area and thought it would be nice to try to a new hotel. The pictures online made it appear clean, up to date, and similar to other Embassy Suites I have reserved. I am a Hilton Lifetime Diamond member which means I have racked up experiences all over the country and the world. My experience here has been nothing short of disappointing and several CSRs as well as housekeeping have been unprofessional, unfriendly, and lax in their responsibilities. My arrival was on a Thursday and a few hours into my stay, I requested towels and toilet paper (the roll they left was 80% gone). I did not receive these items until Saturday when I again reminded them of my request and pointed out my status which helped me receive assistance immediately. The groups staying here are so loud that I can hear them clear as day on the 8th floor. When I requested that the manager speak to them, he either did not do so or did not follow up on their continued disturbance. Additionally, since housekeeping isn't a part of a standard stay thanks to COVID, I placed my trash outside my door as the housekeeper was moving through my hallway. She passed by it 3 days in a row. I finally found a place to dispose of it, but as I am not an employee of this hotel, this seems extreme. The icing on the cake for me is that my shower does not drain, the faucet runs hot even when only the cold water is on, and my fridge stopped cooling. I asked the front desk if they could possibly supply me with a new fridge and the manager ignored my request. I have over $20 worth of groceries that have likely gone bad. In general, I try to look for the positive in each of my hotel experiences, but I would NEVER stay here again nor would I recommend this location to anyone else. There are plenty of other Hilton properties in the area and I would recommend lodging at a different Hilton property. TRIPADVISOR.COM USER
Jun 22nd, 2020
I stayed here for 4 nights in early March before the virus hit. The staff was pretty nice. The renovations appear complete (I stay here for work every March). The rooms are big and the location is great for my meetings and for the airport. A good place to stay. TRIPADVISOR.COM USER
Hilton Honors Member
Mar 17th, 2020
I Really enjoyed my stay the room was very clean and the staff was nice and professional at all times...I would recommend Embassy Suites to anyone looking for a nice clean hotel stay. Overall I loved it TRIPADVISOR.COM USER
Mar 13th, 2020
Great experience, good staff, decent breakfast, OK evening snacks. Coffee is ok, not preimum if your a coffee snob like me. Overall good sleep, great location, and decent food for family or business activities. Good Safe and secure parking for rentals. TRIPADVISOR.COM USER
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