Embassy Suites by Hilton Dallas - Market Center

2727 N Stemmons Fwy | Dallas, TX 75207-2211  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Courtesy of Embassy Suites by Hilton Dallas - Market Center

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Guest Reviews

TripAdvisor Traveler Rating 1

Absolutely Awful

Mar 19th, 2020

Staff was rude, unaccommodating. I had to call 7 times before I got an answer at the front desk.When they did answer they were rude and when I asked for towels, they never brought them. The next night, the same thing. Wouldn't answer the phone. I had to go down and then was told I'd have to call. I was extremely unhappy. Never brought towels. They weren't cleaning rooms (To avoid corona virus - which is absolute nonsense - cleaning would help prevent it). When I went to check out, I asked to pay on a different card. I was told I only had a $10 balance and she asked if she could leave it on the card, that it was a process to change it. I agreed but when I got home, I had multiple charges, adding up to over $100! The bar staff was beyond rude. They constantly complained about having to get drinks, made rude comments. The breakfast staff took your plate even if you were eating. If you sat back in your chair for more than 2 seconds, they took your plate. I put my plate and room key down to get a drink and they threw both away! It was obvious I hadn't even started eating. Finally, I asked a staff member where the gym was. She just stared at me. I asked twice more. She then smirked and said she didn't speak English. WHAT! WHY!!!! Why are you even working in customer service if you don't speak English. I had to ask 3 different people to find it. When I did find it, it was completely wet from kids playing on the equipment after swimming. The treadmills were very unsafe to even step on since it looked like someone had taken a hose and sprayed the gym. I am completely over The Hilton and Embassy Suites. Never again will I stay at any of them. Last three visits have had very poor outcomes. For the price, I should at least be able to get towels and if not a smile - at least not dirty looks. There was no housekeeping - except when it came to clearing your plate while you were eating. The room was less than clean and the AC made a loud clinking sound every time it turned on. It woke me up all three nights and I thought someone was knocking on my door every 15 minutes. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Spring Break Getaway

Mar 18th, 2020

I like Embassy suites the breakfast and mangers reception make it a great value. I just want more hand sanitizers placed throughout hotel especially breakfast area, require guest have on shirts and shoes. Rooms need a little brightening, over all very clean. I wish they would extend pool hours to 12 am for adult guest TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Hot and sweaty

Mar 18th, 2020

It was too hot in our room to sleep. A/C did not display the temperature in the room. We got moved and encountered the same issue. It never got below 75° in the room. We checked out at midnight and staff didn't even seem to care. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice hotel

Mar 13th, 2020

Large spacious rooms clean facilities. Great hot breakfast. But the room temperature was unbearable warm. Loved the flexibility of pool Hours. Complained twice but no action Was taken. The staff was friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Impeccable Service

Mar 5th, 2020

This hotel is close to Interstate and was easy to navigate around city because of the location. Free breakfast was excellent and hotel was quiet and clean. All staff was friendly and accommodating. Will definitely stay again! TRIPADVISOR.COM USER 

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