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at the Embassy Suites by Hilton El Paso
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Excellent Location but some challenges
Jul 12th, 2020
This hotel has an excellent location right off of I-10, just south of Ft Bliss, TX, in El Paso. Easy to get back to I-10 as well. Numerous restaurants in the area. Hotel staff was friendly. Ample parking. Room was clean and beds fairly comfortable. Only complaint was the AC in the room -- never got lower than 71 while set lower, and this was when it was over 100 outside. Not sure if a room or building issue. Not the best for sleeping. Staff did well to keep things clean and provided good 'take out' breakfast options. Would stay again. TRIPADVISOR.COM USER
Great Stay...Awesome Staff!
Jun 16th, 2020
My wife is on the COVID-19 team for a national corporation and on May 26th we were traveling back home to Texas from Arizona. Due to this COVID-19 situation, my wife has to work during the day and we travel at night. Robin, the GM, at Embassy Suites was VERY accommodating with her work schedule and extended our check-out time to allow her to work her full day before we left in the late afternoon for the final 550 mile leg of our drive home. A huge SHOUT OUT to Robin for helping us out. We've been very Hilton-centric for years and if at all possible, we always stay at one of the Hilton Family hotels, one of which is the Embassy Suites brand. Again, "THANK YOU" to Robin and all of the staff there at the El Paso Embassy Suites! ANYTIME we are staying in El Paso, your hotel will be our home away from home. TRIPADVISOR.COM USER
Friendly staff but dirty facilities
Jun 16th, 2020
The staff is so nice an accommodating but the cleanliness concerns me. I will attach some photos of the dirt. A deep clean on rooms and common areas definitely need to be accomplished. The towel on the floor is in the laundry room. It was used to wipe out the inside of the washing machine seals. Which were still gross. The second towel I used to wipe something off of my carpet and it was dirty. I wear my flip flops in my room. I have also included photos of inside the washing machine TRIPADVISOR.COM USER
Ok for an Embassy
Apr 20th, 2020
I usually am a sucker for Embassy Suites because of the value offered between the breakfasts and especially the happy hours, however this one needed a little work. I understand you can't give away the more top shelf brands but, could've offered a little more variety than what was available or "out". The biggest gripe was the very small bathroom, and I've noticed that in a lot of Embassies. There also could've been a more attentive shuttle. TRIPADVISOR.COM USER
Apr 2nd, 2020
Came in for a family get away. Ended up paying 208.00 for 1 night. Needless to say EMBASSY SUITES EL PASO i am very disappointed not only did your employees NOT inform me that everything would be closed. I.e. the pool restraunt snack area and bar BREAKFAST. bus i specifically told the girl working the front test we were coming because of the pool and breakfast . SHOULD HAVE MENTIONED BOTH WERE NOT AVAILABLE . THIS WAS NOT WORTH THE 200 DOLLARS I HAD TO PAY . YOU ALL SHOULD NOT BE MIS INFORMING GUEST. ESPECIALLY WITH THAT PRICE. TRIPADVISOR.COM USER
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