Embassy Suites by Hilton Knoxville West

9621 Parkside Dr | Knoxville, TN  [SEE MAP]Knoxville, TN  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

One Night Stay

Aug 3rd, 2020

Stayed here one night on our car trip from Ohio to Orlando. Very happy. Room was clean with newer updates. With COVID issues were a bit worried about traveling, but everything seemed very clean and sanitized. Most were wearing masks. There was a group that had been to the swimming pool that were wandering around the lobby with no masks, but other than that I felt super safe bringing my family here. Check-in and check-out were fast and easy. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

I will never stay at embassy or Hilton hotel

Jun 11th, 2020

Make sure you watch your bank cause they charge for stuff I never did remind everyone im smoke cigerette and drove 7 hour smoking cig in the truck 3 people at that my suitcases was in the cab around smoke and all cause my boyfriend put a cigerette out on way in the hotel out side and put the reminder in pocket and when he took his stuff out of his pocket he end up throw it in the trash can in our hotel room or he might left on the stand but im pretty sure im made sure the room was pretty much clean so I dont think was on the stand think waa in the trash can but any way we got blame for smoking in there room even when I know I was out side many time thur the night smoking a cig like 3 back to back cause I knew wasnt allow to smoke in the room so I didn't but they still accused us of smoking in the room and charged me 250 dollar for it and bulllshit honestly it common since someone that smoke is gonna leave smell to the room for little bit when stayed 5 night there remind you we gone most of the day doing stuff that involve being in the truck all day around 3 people that smoke cigerette there gonna leave a smell like cigarettes behind amd if you look on the camera you can see us going out many time thur the night .. And tell you right now im not gonna smoke 3 cigerette in a row every time I go down to smoking are just to go back to my room and smoke cigerette even more honestly who ever charge me for this accused me stuff never did and must not have common since.. and not to mention that in 2018 went to flordia stayed at 7 different hotel on the way down to flordia driving there and had to put it on my debit card on file but before i left i pay cash so my money should have went back on my card and all of the other hotels did but Embassy didnt and when finally after waiting on all my depoist to go back on my card and thinking in my head didnt need to baby sitting my account to make sure all my money was return it was march before caught it and i went to Florida at Christmas time of 2018 so since called 3 month later and the guy that gave me my receipt that should of had said paid with cash.. So I couldn't get my money back even know im sure they could of rewinded the camera to see that when we check in I had use my card they said cuz i had 3 children with me and I ...they said I need deposit just in case something got ruin witch nothing did ..so when we went to leave i paid cash and they suppose to return all my money back to my debit card and gave me receipt and I didn't bother to look at to see if it said paid cash on it cause all the other 5 hotel before this one did and figure i shouldnt have to tell them how do thier job. It should of been on there automatically well it wasnt so the point im get at people watch your debit cards when come to any of the embassy cause never know when they gonna do the same to you and if you got plenty of money in your bank you might not notice right away and make sure if you do like i did use a card then paid cash so my money would get put back on my card make sure you get receipt paid with cash cause if not ot gonna be your fault even know you didn't print the receipt off at hotel. So yea I will never stay at one these hotel again and b.s cuz I acutally like them but they made over 400 dollar off me when I didnt smoke in the room like they claim and reminded you im sure the person that clean the room problaly wasnt smoker so with my stuff staying in there 5 days my bags and pillows and blankets and me and my boyfriend at night cuz we gone most of the day it gonna leave smell of smoke behind and then not return my money in 2018 just rather not ....pretty much wrote this to warn other people to keep eye out for this and if your a smoker dont bring yea bags in or your own blankets and pillow cauae thier is virus going around and me staying at hotel was enough risks you bezt believe im gonna ise mine own stuff so hope they enjoy the money they scam off me over stuff that not true and stuff that could easily be prove if in both case if they rewind the tapes on the camera would prove it all but they won't in just outta luck I guess idk what else i can do to try get what owe to me back TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Apathy best describes the management

Jun 10th, 2020

Returning from Florida we decided to stay here as it is about the half way point to our home in Michigan. Very surprised as I walked into the lobby to find none of the staff wearing masks. The first room we were given was a bone chilling 61 degrees when we entered. Turned the heat on but nothing happened. When I called down to the front desk I was told it takes between 10 and 15 minutes to switch from air to heat. Asked for another room and this one was 65 when we entered but the heat kicked on almost immediately. One of the main reasons we stayed here was our desire for room service. They had a very limited menu, which was understandable. But, everything we ordered was overdone and not very appetizing. The heating and cooling system proved to be problematic and we spent the entire night either too cold or too hot. When I talked with the manager she appeared bored and disinterested with my concerns. We use Embassy Suites a great deal of the time when traveling. This property was easily the most disappointing. Unlikely to stay there again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Three night visit this past weekend.

May 26th, 2020

One of the few “poor” ratings I have given any business in the many years I have written reviews on here. The hotel is in a good location, many restaurants and shopping nearby. Our room was spacious and clean,toilet ran constantly, had maintenance look at it, after that repair, tank would not fill on its own. Large wood frame above bed, part of headboard, pulled away from the wall about 5-6 inches, if it falls, could be dangerous ! As you can see from the pictures, the trash cans at front door were full the 3 days we were there. Finally empty this morning when we left. The worse situation was the breakfast, tables constantly full of dirty plates, have to sit out in lobby. Sign says breakfast until 10am, walked in 9:05am, closed ? The single lady in the kitchen could not keep up, and was rude to everyone ! I understand with the virus scare, not a full staff, then do not say breakfast is available. No plates, danish, utensils, coffee cup tops, had a plain bagel one morning, otherwise just a few poppyseed. We travel extensively since retirement, and this is one the worst hotel stays we have experienced. We are a Hilton Honors member and like many of there other properties, but this will be one of our last visits to the Embassy Suites brand. Pics included. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Concerns about lack of corona awareness here?

Apr 20th, 2020

O.K. we are heading back east and have stayed at several Hilton hotels. This hotel is gorgeous, but the lack of concern or awareness of potential issues is very concerning. Yes, there were wipes when we came in but everyone was put on the 5th floor and we had to ask for one that had no neighbors. The computers were up and running in the lobby along with the t.v. playing encouraging public use. Hence, there would be concern about who's been using them. At the other Hilton's we were throughly impressed with the explanation of the lack of public access and the generous spacing between the overnight guests. This hotel has a very laissez faire attitude hence, anyone with concerns about the current environment would have serious issues. We have noticed also as we passed east less concern in TN. as a whole. It's your choice but we were very surprised by the accommodations. TRIPADVISOR.COM USER 

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