Embassy Suites by Hilton Memphis

1022 Shady Grove Rd S | Memphis, TN 38120-4119  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

OLD DIRTY SOCKS

Jun 27th, 2020

I am a frequest traveler, a Hilton Diamond member. This place is in need of an over haul. I changed rooms twice and still had that dank, musty odor. The carpeting looked like the floor of an Uncle Ed's Oil Shop.. disgusting. Front desk rude and unaccommodating. Look elsewhere TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

NASTY , ROTTEN apples and URINE!!!!

Jun 23rd, 2020

I stayed two different times (June 1st & June 8th) in one week and let me just say NASTY!! First stay it was ok I still had to disinfect the room and wipe off chairs and couches because it wasn’t clean I could see the dirt lifted off of my cloth. I had to ask for clean towels because red sticky gummy substances was on it . Second stay OMG LET ME TELL YOU, if I didn’t already start to spray my Lysol products everywhere I would of asked for another room. I had a rotten apple under my tv stand , dirty door and handles, the bathroom looked as if someone just sprayed bleach everywhere and then left, it was yellow film everywhere. Urine was on the seat and cracks of the floor. Hair was on the floor . The pillows had tiny stains on them . I had no covers for my let out couch . AGAIN I HAD TO CLEAN EVERYTHING UP MYSELF ! I asked for housekeeping to come clean my room again because this was uncalled for, she came and she was really nice ! She stated that they were short staffed and that they had to clean 17 rooms each a day. I understand but don’t half do the rooms just to say you finished it! She didn’t clean my room one of her staff members was responsible for the half job! I think I have had my share of Embassy and that was the last time staying there!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Visit

Mar 22nd, 2020

I was at this hotel when the Covid-19 started getting bad. I was given a goody bag when I checked in. The room was nice. The t.v. went out but was fixed. Long line to get drinks and the bartender not friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

This Embassy Suites Needs an Upgrade

Mar 10th, 2020

I’ve been to better Embassy Suites. The cleanliness was not of good quality and I think they need more up to date amenities. I am disappointed. If I ever come back to Memphis this will not be on my list of places to stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

First impressions are LASTING ONES😠

Mar 10th, 2020

First AND LAST TIME ever staying here!Be warned......if you book thru a third party,expect to be treated like #@$%! upon arrival!!Hotel was NOISY AS HELL!They apparently could not control the large groups that were present! TRIPADVISOR.COM USER 

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