Embassy Suites by Hilton Portland Maine

1050 Westbrook Street | Portland, ME 04102-1915  [SEE MAP]Portland, ME  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 4

great hotel

Sep 17th, 2020

We were very pleased with the hotel, and how they handled the CoVid pandemic. They were very courteous and helpful with whatever we needed. My only complaint- which is more of an small piece of advice- to raise the temperature of the pool. It was quite cold, and being it was indoors we didn't stay in it long. Other than that, our stay was wonderful there. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

A rule is a rule, could care less about you

Sep 16th, 2020

My family and I stayed here for three days. My son had a tele-medical appointment scheduled on our last day at 11:30. It was postponed until 1 pm. I called the front desk and asked for a late checkout of 1:30. Was told they could do noon. I started to explain my circumstances but was cut off and told that this was the latest they could do. Keep in mind 90% of hotels worldwide have a noon checkout so literally their extended checkout is no more than the standard check out nearly everywhere else. Because we had nowhere else to go to make the call, I stayed on the same floor as our room in the area near the elevators. When my son’s call was finished at 1:30, my old room had not even be serviced yet. I could have taken the call in the safety (given the comings and goings of the hallway in the middle of a pandemic) and privacy of the room but, hey, noon check out is the latest regardless of whether they actually need the room. I spent 220 days in hotel rooms on three continents last year. This is the only hotel unable to accommodate a relatively minor request that would have cost them nothing—since the room wasn’t even serviced in that time period! On the plus side, they no longer put out nutrition bars and call it breakfast. They do have an egg sandwich option. There are other Hilton hotels in the area that offer better treatment to Diamond members and are closer to restaurants since there is no food option onsite after breakfast. You should definitely check out other options to see if they work for you! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great Stay

Sep 15th, 2020

Free parking available and free breakfast (cereal, hot sandwiches, fruits and nutrient bars). Very close to the airport, but with a car you're about 15 min from downtown. Really quite location. Best to have a car when you stay here. This is a great spot considering the pandemic as everyone wears mask here and keep their 6ft distance. Before you enter your room there is a seal tape that shows the room is sanitized. People are super nice there and service is quick. I like how they have a 30 min time slots for the pool and gym for each guest that way you don't have to share with anyone other than your party. The rooms were clean, but I did find some crumbs on the kitchen table and there was a hidden tray left under the fridge from the previous guest. Room was very spacious. It almost felt like I had 2 rooms because I had a living room separate from my room. Room came with a kitchen area too that has a sink, fridge and microwave. In my room there was a safe. When I booked the hotel, my room says city view, but the view I got was the hotel lobby. You'll need to request for house keeping. I wish they had more shampoo and body wash already in the room. I ran out because I was staying there for 2 days and used the pool quite often, but you can just ask the front desk and they will give it to you. For the most part the rooms were quite, but not sure if it was the echo, but I was able to hear some muffle sound when people are talking outside in the hallway. I was able to hear some running sound from upstairs, but it was bearable. I think they need better cable though, the TV service for me was bad. My screen blanks out once I change channel so I gave up watching TV. There are 2 TV in the room which I like. Overall my stay was pleasant and I would stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent, clean hotel near PWM

Sep 13th, 2020

Easy check-in. Hotel room very clean. TV remotes covered in single use plastic wrap.. Many hand sanitizer stations throughout hotel. No buffet breakfast because of pandemic, but hot sandwiches and many other selections available. Would definitely stay again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very good considering the pandemic.

Sep 11th, 2020

The rooms were nice and comfortable, two large flat-screen TV's a nice bathroom with a good shower. We were two couples traveling together and we were able to reserve the pool for the four of us for one hour each night. ( a great way to relax) Best pandemic breakfast of our trip. TRIPADVISOR.COM USER 

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