Embassy Suites by Hilton San Diego Bay Downtown

601 Pacific Highway | San Diego, CA 92101-5914  [SEE MAP]San Diego, CA  [SEE ADDRESS]
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Courtesy of Embassy Suites by Hilton San Diego Bay Downtown

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Guest Reviews

TripAdvisor Traveler Rating 2

Great location but poor customer service

Dec 4th, 2019

We had prepaid for our room but upon checking in, (after a long day of travel and getting in after midnight), I hand them my credit card for incidentals and was charged over $1200. The front desk clerk stated he couldn't do anything even after I showed him my receipt. The manager wasn't much more helpful the next morning, and we had to talk to accounting to get the charge reversed a week later. Not a soul even apologized for the inconvenience. The hotel is in a great location but even the view will be gone once the buildings in front of it are done being constructed. Also the hotel is poorly designed so any noise from the dining area funnels right up to the rooms, and the hotel does nothing to ask guests to stop their children from screaming at full volume for hours on end. And with the construction occurring in the hotel itself, it not just the noise but numerous other problems, from no water or phone to vibrations and dust.....maybe once it's done it will be better. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Satisfactory

Dec 2nd, 2019

We've stayed at embassy suites before and knew what to expect. Our only concern was not being able to self park and having to overpay for valet. $55 is a ridiculous amount to charge hotel guests. I would have to check next ti?e before booking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

5 star

Dec 2nd, 2019

All of the staff were very helpful and so kind! Delicious breakfast, 24hr fitness area indoor pool, and can't forget about the hot tub! Nice location, around everything! I will most definitely be back soon to stay again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Made to order omelet, big suite, currently under renovation

Nov 30th, 2019

Huge 1 br suites with huge bathroom, and bedroom with view of seaport, some with balcony. I love the made-to-order omelette. The staff is very courteous and helpful. The ,rooms are spotless. It is an older hotel with loud HVAC, but it is being renovating, floor by floor, right now. if you're in the hotel during the day, you would hear construction noise  At night, though, the double pane windows blocks out the street noise. Overall, a great value and I would definitely return.  TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay!

Nov 27th, 2019

Loved staying at this Embassy Suites! It was close to Seaport Village and Wonderfront Music Festival. Everyone was friendly and the room was great! Room was extremely quiet and very clean. Loved NYWest on the main floor. TRIPADVISOR.COM USER 

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