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at the Embassy Suites by Hilton Tucson Paloma Village
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Dec 4th, 2020
We stayed one night in early December. We have been very cautious this year and we quarantined for two weeks before heading here. We chose this hotel based on their high standards for covid protocols and cleaning. It's a beautiful property, the amenities are good, and generally they are safer than others. The two king bed room we got had a separate living area which was wonderful. If this had been 2019, and cleanliness weren't an issue, I wouldn't have even posted a review probably. But when you're promising a certain level of safety based on your housekeeping, you should stick to it. The table in the room had visible fingerprints and drink rings all over it, drips on the sides, and old Cheerios on the seat cushions. Clearly hadn't even been touched. If you miss that, how much can I trust that you actually sanitized everything you said you do standard? They also allowed a very large party by the fire pit that was super loud into the night even with all the rooms facing the fire pit. I had high hopes but I'm disappointed overall because it's 2020 and this matters now. TRIPADVISOR.COM USER
Nov 10th, 2020
Stayed two nights while visiting University of Arizona with our granddaughter. Very nice facility, quiet with nice amenities. Breakfast is a little upset because of pandemic requirements (as it has been wherever we’ve been lately) but they are doing as well as anyone. The 7.5 mile drive into town is easy and it has been welcomed by the rest of the family to be this far out of town with a splendid view of Tucson. TRIPADVISOR.COM USER
Excellent and Quiet
Nov 7th, 2020
The property is excellent. The check-in process was first rate. The lobby is clean and inviting. The room was near and clean. Amenities were excellent. The complimentary hour bartender was a delightful person and warm ambassador for the hotel with a generous pour. The menu in the restaurant is limited but offers a good variety. My burger was great. The room was very quiet, we never heard any outside noise. We will return when we are in Tucson May 2021. TRIPADVISOR.COM USER
Oct 22nd, 2020
I visited for a night for a business trip. The hotel was very beautiful and clean. The room was very nice and spacious. The happy hour was my favorite part. The bartender was very nice. The hotel overall is very beautiful with some very nice views. I can’t wait to come back! TRIPADVISOR.COM USER
Outstanding customer service and COVID precautions
Oct 18th, 2020
I came to the Embassy Suites bcs my husband had been diagnosed with COVID and we decided it would be best for me to quarantine away from him (I was testing negative). Initially, I had gone to another hotel and was horrified by their lack of infection control precautions, despite me reporting concerns/violations of county guidelines to the manager multiple times. As you can imagine, I was scared and already sacrificing a lot to be out of my home only to be repeatedly put at risk somewhere else that I was PAYING to be. I eventually left there (after just two nights) when I learned I could get a room at the Embassy Suites by Tucson Paloma Village. I was so pleased when I got to the Embassy Suites because I consistently saw staff throughout the hotel abiding by mask requirements. The staff serving breakfast also wore gloves, which made me feel at ease as well. I ended up staying for 10 nights total (until my husband was released from quarantine). I rarely left my room, except to grab breakfast and happy hour wine and bring back to my room. During that time, staff from throughout the hotel made me feel welcome and safe every day. The breakfast staff (Rebecca and Andrew) and the Happy Hour staff (Morgan) remembered me and had EXCELLENT customer service. Morgan brought a smile to my face every single evening as I popped downstairs to grab a glass of wine to take back up. Ann at the front desk was also SO kind. On my second day there, it appeared my refrigerator was broken. I called her and maintenance was sent up immediately. The maintenance gentleman was wearing a mask and replaced the refrigerator within 15 minutes! This was very important as I was storing and eating all my meals out of my hotel room! Because everything was so up in the air with my husband's health (I needed to be able to go home to take care of him if he got worse), I was pretty much staying night-to-night. The staff were very accommodating of this. When my husband and I finally were comfortable with a plan for me to stay 4 more nights and then come home, I was able to speak with Lucas, the manager, to ensure that I would have a room and flexibility to do what was needed for my family. His kindness during this interaction literally brought me to tears. He had absolutely no judgement for our situation, and took great measures to be sure I continued to feel secure there. Being in quarantine (working, eating and sleeping in my room with very brief, masked interactions to grab-and-go for breakfast and happy hour), the Embassy Suites staff were the only in-person human interactions I pretty much had for 10 days. So, their kindness and compassion meant everything to me!! I cannot thank them enough for helping my family get through a hard time! In addition to the customer service, the facilities were lovely. The suite was more than comfortable. I had various places within my suite to work, prepare my meals, eat, lounge and sleep. I had plenty of space to store items needed for 10 nights. And the location is convenient to many things. You can also easily walk to great restaurants, Starbucks and a CVS (the CVS was critical for me!!). TRIPADVISOR.COM USER
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