Embassy Suites by Hilton Tulsa I-44

3332 S 79th East Ave | Tulsa, OK 74145-1318  [SEE MAP]Tulsa, OK  [SEE ADDRESS]

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at the Embassy Suites by Hilton Tulsa I-44

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Guest Reviews

TripAdvisor Traveler Rating 5

The best customer service imaginable!

Mar 14th, 2020

I booked this hotel to share with my elderly (84) yr old dad during the Tulsa Home Show. My dad is a big breakfast kind of guy and I knew he would love their breakfast buffet. He had recently had a mild stroke so I upgraded to early check-in knowing it was a possibility that it wasn't available. He should have been home resting instead of planning to man a booth at the show - but- that's a whole nother story. By 11 he was worn out. I was in the area, so ran by the hotel to check on the early check-in. YES! his room was ready. They were expecting us. (Even though there were 2 busses out front of LOTs of kids leaving and many rooms needing cleaned) Great 1st night at the hotel. That morning at 7 am my dad had another mild stroke. The hotel provided us a wheelchair to get him to the car to go to the hospital. They provided extra room keys so my many sisters could come and go as needed in between being at the hospital. To top that off - I get a text in the afternoon checking to see that all was ok and asking that we let them know if they could be of help. There are a lot of good hotels to choose from out there. The customer service here went above and beyond what they were required to do in my families stressful situation. They made customers for life. To top it off - breakfast was as expected - wonderful and fresh. The beds were soft and comfortable. The rooms were clean. In spite of the thunderstorm rampaging the area, I slept like a babe in moms arms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Guest Services are Above and Beyond

Mar 2nd, 2020

I travel to Tulsa several times a year to spend weekends with my daughter. I have stayed in several hotels in the area with varying degrees of quality. Embassy Suites has been the best experience of all the hotels that we have used for our visits. The cleanliness is remarkably good. The hotel and rooms are up to date. The restaurant and complimentary evening reception are a wonderful and appreciated touch. The most compelling reason for such a shining review is that Guest Services is among the best that I have experienced in my many travels, not just in Tulsa, but across the nation. From check-in at Front Desk, to Housekeeping, to Food Service staff, and to check out- everyone was incredible kind, courteous, respectful, and extremely accommodating in their helpfulness. I even left an item in my room, and it took me a week to realize that I left it at the hotel. Upon contacting the hotel, I was immediately informed that they had it and would be able to send it to me. This shows a level of integrity that is not found in other hotels. This is in contrast to another Tulsa hotel that strung me along, kept the item, and then ignored my calls and messages to return my calls. I would recommend Embassy Suites Tulsa every time for area visits. I know that this hotel will be our base of stays going forward for our monthly visits! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Indoor pool and big rooms

Mar 1st, 2020

We stayed in the two bedroom king suite. It was nice to be able to put the kids to bed and not feel like we had to go to bed with them. The separate rooms were great. The pool and hot tub were the main reason for our stay and were great as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Overnight/Love the Breakfast!

Feb 25th, 2020

We stayed here in a 2 bedroom suite. I loved the added space with the extra room. The room was very clean and well-maintained (although clearly a few years old). The staff were all super friendly. I absolutely love the option of a hot breakfast in the morning for my family. The location was great with easy access to a main interstate and highway. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Nice people. Dirty, dated hotel

Feb 25th, 2020

The main theme of our stay is, there is a difference between an old hotel and a dirty hotel. We are Hilton Platinum members. Our two bedroom, two bath suite is quite filthy. Dirty air vents. Really dirty. Cobwebs. Leaking refrigerator. Something that looked to be dried blood or feces on the bathroom door. Possible black mold in the shower I have wiped the entire room with chlorox wipes. The sweet girl at the front desk offered to let us switch rooms, but I expect they are the same, and I had already sanitized this one as well as possible. I am not a germaphobe. This is just gross. The bedroom our daughter is in had a door falling off the hinges. The maintenance guy took it, and after we asked the front desk, we were told we’d get it back tomorrow. When I initially expressed my concerns, I was told a manager would be informed. I have yet to hear from said manager. This is a do not stay. The two stars are for the friendly staff and good breakfast. TRIPADVISOR.COM USER 

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