Enchantment Resort

525 Boynton Canyon Rd. | Sedona, AZ 86336-3042  [SEE MAP]Sedona, AZ  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Enchanted by Enchantment

Apr 24th, 2019

beautiful location, wonderful service our 4th visit was as great as the first ...have brought family and they agree...wonderful room and surroundings...excellent choices for food and activities...looking forward to our next visit!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not worth the money!! Go elsewhere!!!

Apr 24th, 2019

Absolutely not worth the money - major decline in the past few years. Gorgeous setting, decent spa services and great hiking, but the customer service experience is horrendous and rooms are outdated. There are so many wonderful places nearby, I strongly recommend going elsewhere. PROs: -Beautiful surroundings -Spa treatments are wonderful -Great hiking -Michael at the spa front desk is the single positive customer service experience we had during our entire stay - he was proactive and helpful! CONs: -Terrible service virtually every step of the way (this was the most disappointing, made the entire trip frustrating and stressful) -Hotel is outdated & unkempt -No cell service whatsoever on property, very weak WiFi, & WiFi is only available in select locations (no WiFi whatsoever in gym means no listening to Spotify, no streaming workout content). Very frustrating to not be able to send a text / call to the rest of your party who was across resort to coordinate timing. The staff, including the concierge, seem to be untrained and incapable of anticipating and/or meeting guest needs. We booked 6 months ahead of time & had spa package, called 3 weeks ahead to book spa services, & was told that they were fully booked for spa services & would not be able to accommodate us. Absurd! I spent the next several days pushing mgmt to find a solution. Experience was so bad before even setting foot on property, we almost cancelled the trip. Had coordinated for dessert to be in room upon check-in to celebrate special occasion, confirmed with concierge the day before. No dessert upon arrival. An hour later still hadn't arrived, called and personally visited concierge to cancel, emphasizing some of our party was napping. 30 min later, man is banging on the door delivering dessert & 2 bottles of wine as apology, which we were then charged for! Ridiculous. Arrived for spa appointment and was informed that esthetician called in sick and our appointment was cancelled / could not be accommodated. Spa staff was hostile, snide, and spoke to us in a derogatory manner offering no real solutions. It was so offensive that we contemplating checking out in that moment. There was also broken glass in the street outside our casita our entire stay, and housekeeping left dirty dishes on our front doorstep our entire stay (just bizarre). Rooms need updating. Overall, for this price, go somewhere else! The experience was so stressful and negative for us, I certainly wish we had! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Escape to Enchantment in the Red Rock County of Sedona!

Apr 24th, 2019

This resort offers adventure, relaxation and a gateway to explore all of the unique facets of Sedona's remarkable beauty! Marvel in the beauty of the Red Rocks that present a different hue each day based on the light and incredible sky. Explore the many "faces" in the Rocks! Fascinating! Look up at the Night sky filled with stars! Amazing! Hike, Bike, Explore the canyons in Tom Cars/Razors, Hot Air Balloons, Planes-Helicopters and Boats in the Grand Canyon, Ghost town in Jasper with nice views, Kayak on the Verde River to Alcantera Winery! Good wine and great place to relax. Your path to Wellness awaits! Experience Positive Energy from the many Vortex and Native American Blessings! Great shopping at nearby Tlaquepaque Arts & Crafts Villages as well as several great museums. Excellent cuisine at Enchantment and in nearby restaurants! Enjoy the beautiful Seven Canyons Golf Course - available to Enchantment guests and the relaxing Mii Amo Spa! What are you waiting for? Your adventures await at Enchantment Resort in Sedona! :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Review

Apr 24th, 2019

Loved the resort, mii amo, do better next time. People come from far to visit your spa and to cancel same day is unacceptable. Also, if you have ppl on a wait list, be proactive enough to actually schedule their appointments TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Enchanting!

Apr 24th, 2019

My wife and I had an amazing time at the Enchantment Resort. the entire staff were pleasant and helpful. We thoroughly enjoyed the location of the resort as it is surrounded by scenic red rocks. There were plenty of activities for us to do organized by the staff. I did not think it would be a good place for a family vacation but next time I would bring my children. TRIPADVISOR.COM USER