Essex House Hotel

1001 Collins Ave | Miami Beach, FL 33139-5011  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Mixed review

Jan 20th, 2020

Positives: Part of The Clevelander so all the perks associated with The Clevelander, including access to the sports bar and outside bar and DJ, sundeck, complementary basic morning breakfast. Location. Adjacent to the beach and Ocean Drive, where all the action and fun are happening. Majority of employees were moderately pleasent. That is all. NOT positive: The room. I can't even say it was clean, as the carpeted floor was not even vacuumed when we entered, there was hair in sink, and a bug in the tub. I understand it is a historical hotel, but our room was a mishmash of old, tired minimal furnishings(not classic or historical, just worn out), no dresser for clothing, no table to even place your things on, very limited outlets, paper thin walls(know you WILL hear your neighbors and the music from the bar below), only one trash can in the whole room and it was the tiny one in the bathroom, and no sink space for toiletries or anything. Just to name a few normal hotel room expectations, that this one severely lacked. Breakfast was mediocre at it's best. I tried it once and that was enough.The coffee wasn't bad though! A couple extra informative callouts: Not kid friendly. This is definitely a nightlife/club environment and area. The elevator basically fits 2 people with luggage. That us all. We used the stairs to our 3rd floor room our whole visit, except the initial check-in with our luggage. Just an FYI if you have trouble with stairs. Miami was awesome, but not this hotel. If it wasn't for the location, I would have given it a 2 star rating. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Run far away

Jan 16th, 2020

We booked three rooms at this hotel for one night prior to cruise departure. Nice hotel, but the staff is all young and customer service isn't their strong suit. Biggest problem we had is one room had no functioning toilet and maintenance never came and they had to live in toilet water on the floor the whole night. Literally my son had to come use the restroom in our room. We asked for a credit via Expedia and the hotel wouldn't even answer the phone for hours to speak with them. When we intervened and got a second number, they refused and made us pay everything except $28 per room which is the local fee. This hotel is old and falling apart. Please do yourself a favor and run. Far away! Music also goes on until 5 am and our room faced the street. You can take it from there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean, Art Deco fabulous close to everything

Jan 9th, 2020

Stayed here for part of a birthday weekend with a friend and would definitely come back. Art Deco building and lobby, nice bar staff and front desk staff were chatty and gave great local recommendations for Cuban food. Close walk to the beach and rooms were clean (nothing fancy but comfortable and modern). TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Vacation

Jan 4th, 2020

I’m from 🇫🇷, Paris and I stayed at the Clevelander Hotel. It’s a little bit loud. however, the entire staff was amazing especially Eve at the breakfast she was very helpful and polite to us. Will be returning again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Definitely all about the location.

Jan 2nd, 2020

Visited here pre-cruise with my wife and daughter. The hotel certainly has some character and the location is excellent, within a 2 minute walk to the beach and surrounded by bars and restaurants. Room was adequate and beds were comfy, was a basic room in my opinion and the size in comparison to newer hotels leaves this one appearing quite small. My only issue with the hotel was the breakfast, I had no issue with this being in a different property as it was steps away, however, there is a charge made by the hotel of $28 per night this includes WiFi and breakfast, upon checking in we were advised that we had breakfast included but were only able to have hot breakfast eggs etc on the first day, we stayed 2 nights and as we paid the same $28 for each night I found this to be confusing. Surely if the breakfast was not the same then both nights should be subject to a different charge? Would I visit again, probably for the location but would still be puzzled by the breakfast no doubt. TRIPADVISOR.COM USER 

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