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at the Essex House Hotel
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Lots of Potential!
Feb 27th, 2020
I stayed one night at the Essex Hotel with my husband and son. The location is great! One short block from Ocean Drive! The decor however, should definitely be a priority, and we did see a sign announcing the property is being upgraded, although nothing was happening in the lobby or room areas that we could see. I can appreciate that it’s a retro boutique hotel, but the style is no longer attractive or charming. Our room was ok. It was clean and quiet. I do have a pet peeve about double beds in a hotel room, as I feel they should be queens, but that’s not exclusive to the Essex. The covered porch area is nice & great for relaxing & people-watching. Breakfast is served next door at The Clevelander, which is a sister hotel. The complimentary food was simple (bagels, cereal, etc.), but was fine for us. The staff however, seemed to be asleep in the job. Refills were made only when a guest pointed it out, and no one was bothered to clean tables after people had left. Once the renovations are complete, I’d like to see the end result. TRIPADVISOR.COM USER
Feb 24th, 2020
This hotel was incredibly well located and the accommodations were great. We had a Superior King on the 3rd floor with a panoramic view of Collins. We were a 5 minute walk to the beach and the property itself was very clean and the entire staff friendly. I want to specially recognize Leandro at the front desk. He is literally the best front desk employee I have ever encountered. Genuine, warm and friendly! Truly an asset to the hotel! TRIPADVISOR.COM USER
Vacation in SOBE
Feb 14th, 2020
Great customer service especially the front desk crew. The only issue is that the room my husband and I were in had this strong moldy smell. The beds were comfy and clean. And location is great! Thanks to the front desk crew for providing a great customer service. TRIPADVISOR.COM USER
Jan 30th, 2020
We loved the location, the staff, the Breakfast and the Happy Hour! When we arrived KEVON was our first contact. Gladly took our bags and stored them while we toured the city and our room was getting cleaned. ( We arrived off a cruise ship so we were very early.) VERY SAFE! Our Front Desk Attendant was Genesis, G. She was friendly, helpful and very pleasant. Answered all of our questions. Our Check Out Attendant was the Assistant Manager, Leandro, he was pleasant, friendly and informative. Yes, this is not a 4 Or 5 Star Hotel, however, it is clean, good amenities and you can walk anywhere from here. Would stay here again. TRIPADVISOR.COM USER
Jan 20th, 2020
Positives: Part of The Clevelander so all the perks associated with The Clevelander, including access to the sports bar and outside bar and DJ, sundeck, complementary basic morning breakfast. Location. Adjacent to the beach and Ocean Drive, where all the action and fun are happening. Majority of employees were moderately pleasent. That is all. NOT positive: The room. I can't even say it was clean, as the carpeted floor was not even vacuumed when we entered, there was hair in sink, and a bug in the tub. I understand it is a historical hotel, but our room was a mishmash of old, tired minimal furnishings(not classic or historical, just worn out), no dresser for clothing, no table to even place your things on, very limited outlets, paper thin walls(know you WILL hear your neighbors and the music from the bar below), only one trash can in the whole room and it was the tiny one in the bathroom, and no sink space for toiletries or anything. Just to name a few normal hotel room expectations, that this one severely lacked. Breakfast was mediocre at it's best. I tried it once and that was enough.The coffee wasn't bad though! A couple extra informative callouts: Not kid friendly. This is definitely a nightlife/club environment and area. The elevator basically fits 2 people with luggage. That us all. We used the stairs to our 3rd floor room our whole visit, except the initial check-in with our luggage. Just an FYI if you have trouble with stairs. Miami was awesome, but not this hotel. If it wasn't for the location, I would have given it a 2 star rating. TRIPADVISOR.COM USER
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