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at the Excellence Playa Mujeres
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Jan 19th, 2021
This is my second visit to this location and it was just as wonderful as the first time. I have traveled alone and with someone and both times were equally amazing. The hospitality is incredible and leaves a lasting impression. I will be back. TRIPADVISOR.COM USER
Jan 19th, 2021
Our stay was fabulous from start to finish. I do not have a single complaint, we will be back. Rooms and property was extremely clean. Shows were great! Food was even better! We did stay excellence club which I believe is nec for certain amenities like private heated pool and top self liquor choices plus private restaurant where we had breakfast every morning . We did however stay mainly at the main pool but it was so nice being able to use the other amenities as well TRIPADVISOR.COM USER
Excellence was EXCELLENT
Jan 18th, 2021
I was so impressed with my stay at Excellence. The service was great. The amenities exceeded my expectations. The gym was more than I could have asked for. It accommodated bodybuilders and even cross-fitters. We stayed in the Pool Suites. I would definitely recommend. The housekeeping staff made sure our room was tidy. They visited our room in the morning and then in the evening. Shout out to: Ruby who was one of our waiters during our stay. She was friendly and always made sure our drinks weren't empty. Diego who was one of our bartenders. He was so friendly and very entertaining. Any drink we asked for he knew how to make it. Definitely one of our favorites. Victor was another bartender. He was also very entertaining and friendly. Nelson is the Director of Food and Catering. We had a group of 10 people. He made sure that we could have a reservation at the same time to eat together. The Spa staff as they made sure our visit was relaxing and enjoyable. Definitely the best spa service I have had. Elena at Toscana as she made the best omelette for breakfast every morning. She greeted me every morning with a smile and eventually knew my omelette order without even telling her. My favorite places were Toscana for breakfast, Agave, Spice,The Grill, Aroma, and the Prelude and Martini Bars. I will definitely be visiting again! Thank you to all the staff for making my stay amazing. TRIPADVISOR.COM USER
Jan 18th, 2021
Our stay at the Excellence Playa Mujeres was amazing from start to finish! This resort goes above and beyond in serving their customers. Many individuals need to be recognized for service above and beyond. From our first lunch at Toscana while waiting for our room to breakfast each morning, Guadalupe, greeted us with a friendly welcome home!! Our hostess, Tabitha remembered our name after meeting us only once. Elena and Yeraldin were at our service each morning to make us omelets and fill our plates with delicious food. We enjoyed the piano playing at breakfast as well! We frequented the Lobster House, Toscana, and the pizza oven at lunch. Delicious!! For dinner we went to Spice for the teppanyaki, Magna several evenings, and Chez Isabelle twice. Waiters and staff were wonderful! Food was absolutely delicious and if there was a problem they went above and beyond to try and fix things!!! The beach was wonderful and thanks to Marlon for making our stay special. His sand art towels for everyone were fabulous! Our beach waitress was very diligent in making sure our needs were met even though we didn’t use her much. We frequented the Martini Bar each evening before dinner. Cesar and Diego, the bartenders, were one of the highlights of our trip!! You could really tell they LOVE their jobs!! Our building concierge, Zuri, was very attentive and made sure everything during our trip was exceptional!! Our last day at the resort was made memorable. They provided individual towel art by Erick, a delicious unique drink at the beach and then provided a special last dinner! During our stay, Nelson Calixto wanted to make sure our stay was wonderful! We have only two improvement suggestions. We always enjoy our rooftop rooms, but would have enjoyed the pool to be heated. It also would be nice to have a table and chairs in the rooftop area. We have stayed at Excellence resorts in Mexico and Dominican Republic for ten years and hope to return many times in the future. EPM is the best in the service category, hands down!!! Thank you for a wonderful trip during these crazy times!! TRIPADVISOR.COM USER
Jan 18th, 2021
Spa experience was wonderful. We liked rifle shooting, archery, and ceramics, but there was minimal space and classes filled quickly. Unpleasant experience at gym. Minimal equipment and space available. We showed up for Tabata class and there was no instructor to teach the class. Weight equipment constantly occupied. Two treadmills were broken and too close to one another to meet Covid protocols. Pleasant experience with bar staff. Pools and hot tubs were cold even asking for help with temperature. Two unpleasant experiences at restaurants with long wait times and incorrect food delivered. TRIPADVISOR.COM USER
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