Executive Hotel LeSoleil New York

38 W 36th St | New York, NY 10018  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

PERFECT STAY

Mar 4th, 2021

I was a guest at Le Soleil during covid 2021 January and February for almost a month. I am a very dufficult guest but Eranny, Luis and Yadira did everything possible and impossible to make me feel at home. They were helpful at every hour of the day/night and I achieved a lot with their help. The property is nice, quiet and the space in the suite room is very well organized. I recommend this hotel (and i do it for very few ones). TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Advertised as 4 Star but more like a 1 Star

Feb 28th, 2021

The only good thing about the hotel was the staff, friendly and helpful. We booked an executive queen. We were on the 4th floor with terrible view. We walked into a room with a sofa bed and tv and nothing else. The carpet was filthy and littered with red confetti from a previous guest. The room was empty and had no table or chair in this room. The bathroom had a pocket door which could not be closed because there was no handle. I broke a nail trying to shut it for privacy but there was a 3 inch gap. Embarrassing when my daughter and son in law came to visit. No privacy. The towels were like sandpaper and tiles were missing in the bathroom. The bed was not comfortable and again there was red confetti strewn about. Due to covid, I always take disinfectant wipes to wipe handles and surfaces I was horrified at what I found. Glass shelving had obviously not been cleaned in a while and I gagged when I cleaned the bath area. If Hotel Impossible was still filming, he would have had a field day in this hotel. The elevator had missing mirror AND red confetti. Carpets were filthy in our room AND throughout the lobby. I was not happy with the overall condition! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

NICOLE NICOLE NICOLE

Feb 13th, 2021

Nicole is absolute godsend to this place. She is thoughtful kind and considerate. I have an upcoming stay here and I’m looking forward to it. I can actually enjoy this once in a blue moon vacation because I know she’ll be manning the front desk downstairs. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Horrible service and rude

Feb 12th, 2021

They didn’t update there website to let people know that you can’t check in if not over 21. But the website says 18. And when you call them they don’t say anything. The lady at the front desk was rude and didn’t wanna let us talk to chief executive. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Bad customer service

Feb 12th, 2021

Me and my husband recently got married and we’re going on a weekend getaway. We reserved the hotel the day of and everything was set it I’ll we got there. We are 18 and 20 year olds and the check in age was “21” therefore on our confirmation email it’s said you must be 18 years old. No one was helping us, they didn’t care that we drove 3 hours and they sent us back. Very poor customer service I would say. TRIPADVISOR.COM USER 

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