Extended StayAmerica Nashville - Vanderbilt

3311 West End Ave | Nashville, TN 37203-1035  [SEE MAP]Nashville, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Very comfortable

Jun 14th, 2020

I stayed here for 2 weeks while visiting a family member in the hospital. Comfortable room with all the amenities you need to cook while you are there. The staff was friendly and helpful. Very clean room too! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Just wow

Jan 19th, 2020

Staff is very very racist we stayed here 4 months and it has been awful the video will surface on the news and on yelp and Instagram pages we went down stairs and asked for towels and we were treated ridiculously the girl said I ain’t giving you towels your bitc*just come down with attitude granted that’s bullsh** because she was headed to pick up dinner so I said that has nothing to do with me and she said well you ain’t getting shi*and this is all on video recorded with audio. Also TY the manger is a fake joke she acts like she cares but she doesn’t she accused me and my wifey of stealing a universal room key but later figured out the employee had it on her cart! Me and my wife only stayed here because it was convenient to the colleges and she’s in school to become a doctor and she has 2 years left. Also my girlfriend was accused of being a ESCORT!! ARE YOU KIDDING ME!!! They said we are doing something illegal because we never leave home, lol I work from home as a day trader and I said before my wife doesn’t work she’s a college student. I can tell you right now if you stay here you will regret it.DENISHA IS THE GIRL THAT YOULL SEE IN THE VIDEO being disrespectful. If you need something after 11 pm you cannot find the staff anywhere usually, one night I was waiting down stairs for at least 30 min and the staff member came out of a room and she was sleeping. Like really? Also TY I’m sure corporate would love you see that you’ve added me to you’re friends and family which is forbidden you should be fraternizing with your guest. Ricky the front desk Gay guy was asking to give me oral sex and I said I’m not that way I let the manager know and she didn’t do a thing about it. And last TREY IS A RACIST IGNORANT HOOD RAT HES VERY DISRESPECTFUL AND HIM AND THE Maintenance guy rick said they hate white people also brought to the managers attention and she did nothing. This is a all black staff not 1 white person works here at all. Also they never come service the room because we are a long stay. If they do knock on your door it’s on a Sunday and they just change your sheets and half behind clean the showers so we went and bought cleaning supplies to keep the room spotless. Also a month ago all the cars were broken into and guess what they didn’t take any responsibility for it they left those guest hanging and said there’s signs saying if something happens to your Vehicle we arent responsible. Also one week we was charged a extra $200 and that’s because DENISHA GOT MAD and took out the Vanderbilt rate and I called and the manager said she would fix it. So hey TY boss if you wondering why them books is off it’s because your staff is giving Vanderbilt rates to people that don’t work for the hospital. All I can say is the news will hear about this and my attorney will be in touch. And last but not least if anyone is wondering why me and my wife stayed here it’s because we travel a lot and we didn’t want a permeant place because we aren’t fans of Nashville. Also DENISHA WAS BRINGING GUYS BACK AND SLEEPING WITH THEM IN THE ROOMS and if you couldn’t find her she people in the back room. Y’all gonna find out what’s really going on when you get here good luck. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Stay Somewhere Else!!

Nov 30th, 2019

Our experience started with an empty reservation desk, then finally checked in by an aloof desk clerk. Finally received a room key that turned out to be an occupied room (walked in on folks) then no apology from desk clerk...just excuses. The gym door was jammed & when looking for assistance, an empty counter-AGAIN! There was no hot water for shower, inoperable phone, had to walk downstairs....yup...empty counter!! Gal finally appears & asked if we turned on the cold water!!?Unbelievable! I repeated that we had no HOT water. “Yeah, there is a problem with that. UGH! Now 10pm. No, I don’t want to move to another room. Manager will be here in morning. PS...”MANAGER” was not there in morning. He is on vacation. Just the Asst Mng was there. And finally, as we checked out, the desk clerk left us with a parting gift....belched in my face. Apologized. And said, have a nice day! UNBELIEVABLE! Folks at this hotel definitely need a refresher on hospitality etiquette! Will NEVER visit this hotel again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not clean

Nov 22nd, 2019

The room we had was 410. It was right next to a "housekeeping" room that had some equipment in it that regularly kicked on that sounded like an air compressor or something. It was very loud and the vibrations could be felt while lying on the bed in our room. This machine cycled on and off the whole time during our stay. There was the previous guest's toothpaste spit still in the bathroom sink and the floor needed a good sweeping and the kitchenette had what appeared to be coffee drips down the cabinets. The room was recently painted and the refrigerator and small kitchenette were new; the bathroom upgraded; the layout would be nice for someone who needed a room for an "Extended Stay". Just wish housekeeping had done a better job. Borrowed a coffee maker from the front desk and it looked like it had never been cleaned. We just wanted to run some water through it for a cup of hot tea but could not get the overpowering coffee smell and residue removed from the drip container and machine. We ran 3 pots of water through it but it did not lessen the smell, we gave up and skipped the tea. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

would need a big makerover and a deep clean

Oct 31st, 2019

haven;t really anything nice to say about this hotel the reception staff was helpful kitchen in room but no appliances asked for a kettle or coffee pot had none give me a sausepan and to cups and to spoons no tea or coffee in room it would been nice to make a cup of tea or coffee when in the room housekeeping is terrible spilled some water on the floor cleaned with tissue the tissue was black would,nt recommend sorry TRIPADVISOR.COM USER 

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