Extended Stay America-Fort Lauderdale-Conv Center-CruisePort

1450 Se 17th Street Cswy | Fort Lauderdale, FL 33316-1710  [SEE MAP]Fort Lauderdale, FL  [SEE ADDRESS]
Credit

Courtesy of Extended Stay America-Fort Lauderdale-Conv Center-CruisePort

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Guest Reviews

TripAdvisor Traveler Rating 1

Atrocious Customer Service

Jun 23rd, 2019

The customer service at this location is atrocious to say the least. From the minute that I called, to ask for an early checkin, I was given the worst attitude I have ever received from hotel staff. She (Mercedes hotel staff) didn’t even allow me to finish asking the question on the phone about an early checkin before saying with a nasty attitude “No, we dont” and then just hung up the phone on me. We then arrived to the hotel at 2pm and checkin is at 3pm with my service dog in tow, and the same employee (her name was Mercedes), I said “Hi, we are here to checkin, she said while rolling her eyes, “Checkins aren’t until 3pm”, I then said “we can pay extra, even an extra night if we have to, to checkin 1 hour early if possible?” And she said “No” while rolling her eyes at me again. Her manager was standing next to her checking in another guest and began to humiliate me in front of other guests, by saying “Ewww I hate dogs, I had one that bit me, and cant stand dogs, ugh.” That was not needed, nor called for, and the other hotel guests were staring at me, as if, they were uncomfortable, because I had literally just stepped foot in this place and was treated so unkindly. This hotel should be ashamed of themselves and how they treat their paying hotel guests. I travel every 2 weeks for work, and never have I once encountered such unprofessionalism. Shame on you Extended stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Cheap, for a reason.

Jun 20th, 2019

Stayed here for several days in June. It is very near the cruise ports and only a mile or so from the beach. However there is a horrible smell that hangs over the cruise port area. Don't know if it is sewage treatment or what, but the area stinks. Not as noticeable in the hotel. The rooms are small but include a kitchenette. Full sized fridge, microwave, stovetop and sink. You have to ask, but they will also provide pots, pans, ect. as needed. Breakfast is muffins or oatmeal. Staff tried to double charge me, but it was worked out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Staff

Jun 18th, 2019

I absolutely Love Staying at this property. Every single employee was so accommodating and professional as well as endearing. The room so extremely comfortable and well equipped for my needs. I was able to do my laundry while I waited for my delivery for dinner. Fantastic TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome location

Jun 13th, 2019

Place is amazing, staff is great, hotel is outdated buy clean, I enjoyed my stay there only one night. Kitchen, near lots of shopping and restaurants. I cant wait to visit again. Thank you to all the staff for making my stay amazing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Kirk Comfort inc

Jun 13th, 2019

Great place. Very comfortable beds and friendly and accommodating staff. Always making me feel welcome. Only downfall is no pool, but that's ok. Always keep me staying with no issues at all and will definitely come back. TRIPADVISOR.COM USER