Extended Stay America-Orange County- Anaheim Convention Ctr

1742 S Clementine St | Anaheim, CA 92802-2902  [SEE MAP]Anaheim, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Sad to say - but extremely poor experience

Jan 22nd, 2020

I am only leaving a review because I hope it will encourage this hotel to take better care. I love to write positive things only, but I have never had such a bad experience as this, so I feel the need to provide constructive criticism. 1. This hotel markets itself as a non-smoking hotel, but our room reeked of smoke (even the shower curtains!) It looked like the floor even had smoke stains on it. 2. We tried to switch rooms, but the gentleman at the front desk said there was nothing available, which was truly hard to believe. I do not believe he was the normal front staff for the hotel, so I imagine he probably wasn't sure, so he just said they were full. 3. We tried to ventilate our room by opening the window for fresh air even though it was freezing in the room and outside. 4. Once we were about to try to sleep, we tried getting the heater to work, but it only spewed out cold air. We ended up just keeping it off. 5. My friend wanted to blow-dry her hair, but the blow dryer holder was empty. Perhaps it was stolen, but we didn't want to bother going back down a 2nd time to the front desk. The elevators, truth be told, felt like they were going to fall apart, and we couldn't find any stair cases around. Both of us barely got a wink of sleep due to the freezing cold, the smoke smell and the uncomfortable pillows/beds. Truth be told, the beds weren't too bad in consideration, but all of it together felt very unclean and unsanitary. We will never stay at this hotel again, I am sad to say. The only good thing was the location, so I truly hope this will encourage the hotel to make some necessary and immediate changes. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst room ever

Jan 15th, 2020

1. Range hood light didn't work. 2. Bathroom door squeaks 3. Shower tub peeled/chipped 4. Mattresses squeak and not comfortable, you feel the springs. 5. A/C noisy 6. Sprinklers in room not installed correctly. 7. Sheets and pillow case stained/dirty. 8. Fridge didn't work 9. Only granolas @ the grab n go coffee stand. 10. Not courteous at all. They don't greet you nor, at least, say good morning. 11. Using the extended perks gave me a worst room. 12. Requested another room and said they were booked and couldn't help us. 13. Not staying here ever again and don't recommend it at all!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

STEER CLEAR!

Jan 10th, 2020

Cleanliness is clearly not their priority or a highly held standard. We were attending a hockey game at Honda Center & decided to book an overnight stay. While Front Desk staff was great, the cleaning staff is poorly lacking. On the morning of our departure, we found another woman's earrings in our bed. The earrings were tucked between the fitted & flat sheet, which leads me to believe the sheets were not changed; otherwise, they would have seen/felt them when placing the flat sheet over the bed. We spoke with a manager who said we'd have to speak with the general manager. We have yet to reach her & they have not reached out to us. Would not recommend this hotel to anyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice Hotel

Dec 18th, 2019

Cheap hotel and very nice staff. Stayed close to Disney and other local spots!!! Willing to stay again highly recommend!!! Also rooms were very clean and very comfy! AC worked well and house keeping was very clean! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Very Disappointed!

Dec 5th, 2019

Very Disappointed! Review of Extended Stay America - Orange County - Anaheim Convention Center Pending review Was this suppose to be a hotel? I must have missed what this was as it was not up to any expectation I had of a hotel near Disney. There was no maid service. We returned from Disneyland after a long day and everything was how we left it that morning. The "hotel" needs to save their money on that breakfast. There were packaged muffins. There was coffee. There were packages of instant oatmeal and hot chocolate but no offering of hot water, or bowls or utensils. There were no utensils, bowls or cups in the mini kitchen in our room either so I am curious how we were suppose to enjoy the hot chocolate or oatmeal? The 4th floor hallway had a horrible stench. Not sure what that was up there. We had to hold our noses when we went to and from our room. There was 3 eviction notices on the room across from us. I guess they extended there stay at the Extended Stay. Never saw one of those before on a hotel room door. The bed mattress was okay. But seriously, bare bones everything in that room. The location is fine for walking to Disney. The only really nice thing about the hotel was the lobby staff seemed really friendly. That was the one plus. They are your gold mine. Show less TRIPADVISOR.COM USER 

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