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at the Extended Stay America - Albuquerque - Airport
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ALL MY STUFF WAS STOLEN, DO NOT STAY HERE!
Jan 4th, 2020
DO NOT STAY HERE! ALL MY STUFF WAS STOLEN! 0 Stars! I stayed here while moving and was told to park where I later found out they did not have working cameras. My UHaul was stolen, lifted from the hitch, lock and chain cut, and my car backed in to leaving a huge hole in my bumper. The staff knew what had happened before I even said anything when I went into the office, even remarked “what do you expect this is Albuquerque?” I was only there for 6 hours and saw my car and uhaul we’re fine at 1 am and by 6 am everything was taken and my car left damaged. The staff wouldn’t allow the police to obtain a copy or see the cameras, then later stated the incident couldn’t be seen from that angle (I had a picture of the camera directly pointed where I was parked with nothing blocking the view), then later stated those cameras aren’t actually recording. It was one thing after another and the staff at this hotel definitely had something to do with my belongings being stolen. Please, if you’re moving especially, if you care about keeping your belongings, do not stay here! TRIPADVISOR.COM USER
the place to stay in Albuquerque
Dec 21st, 2019
If you are traveling to Albuquerque New Mexico, I wholeheartedly recommend making this your place to stay. The Staff Is amazing and the accommodations are fantastic. I have stayed here on numerous occasions and have yet to have a bad experience. Thanks to the entire staff here, you all are amazing. TRIPADVISOR.COM USER
The most disgusting room I've ever seen
Oct 17th, 2019
I arrived minutes before the office was closing for the night. Went out to dinner and so did not see my sheets until it was far too late to be moved to another room. You can look below and see for yourself what the bottom sheet looked like after I pulled back the covers. Filthy and wrinkled. Clearly slept in. Probably for more than 1 night. Since the office was closed I spent the night in a desk chair. TRIPADVISOR.COM USER
Worst Hotel Stay
Mar 22nd, 2019
I was unable to secure any other Hotel in Albuquerque there must have been an event....there was no soap in the room for starters. The moment I walked in it did not smell like the room had been cleaned.I advised them immediately that my sink in the bathroom was clogged and I wanted to change rooms the next day. I arrived late. They stated I would be moved. I was not moved, it took over two hours for the maintenance employee to unclog the sink. I spoke with the manager who apologized and stated I could not be moved because the Hotel was sold out but he would refund my money for one nights stay and my sink was working and the room had been cleaned.Neither were true....the sink worked but the room was a mess the sheets and comforter were not laundered and still smelled unlaundered. I ended up only showering there and stayed at my son’s house because the room was gross. I even wore my flip flops in the shower because I questioned if it had been cleaned.Very understaffed really I felt bad for the employees. The manager had no intention of ever refunding my money he just didn’t want to deal with me so he lied. It is now 10 days later with no pending refund he’s said it would take 3-5 business days. NOPE. I was kinda forced to stay here due to no availability but if give that only option again I will make arrangements in advance with family members......very bad experience! TRIPADVISOR.COM USER
Dec 11th, 2018
Another quick stop before flying out of the airport. Very close and easy to access from interstate. Standard breakfast. Room was clean and comfortable. Neighborhood is questionable, bring everything in from the car. TRIPADVISOR.COM USER
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