Extended Stay America - Asheville - Tunnel Road

6 Kenilworth Knoll | Asheville, NC 28805-1845  [SEE MAP]Asheville, NC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Of our 3 Extended Stay America experiences, this one is the best.

Sep 22nd, 2019

The staff has done its best to meet our needs and we thank them for that. But, I cannot say the room is well-supplied. While there is a space for cooking, there is no counter top to work on, no knife to cut veggies or fruit, no dish pan to wash dishes since the drain plug is missing. (The front desk person told us they no longer "carry them." ) How does one wash dishes without soap and water? A dishwasher? Not here. We received a drainer for dishes to dry, but where to put it? On the stove. One small dish towel. My guess was that it was to be used somehow when doing dishes. There is no strainer for drying fruits/veggies and/or draining pasta. To stay at an ESA and hope to cook anything other than "nuc" fast food in the microwave is asking for a miracle. The missing items I have listed would cost a minimal amount and give occupants a large amount of satisfaction, resulting in more high overall ratings. If shoppers have done their homework and want to be in this area of A., this is a great location. We've gone all directions from here with ease. So, why did we give it 3 stars? The room/floor were clean when we checked in. There were ample towels in the bathroom and it too was clean, well-maintained. But, there are so many techie lights in the room and coming in around the black-out curtains that a good night's sleep is a challenge. On the other hand, this is a very quiet place, both during the day and at night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A very pleasant experience

Jul 12th, 2019

The check-in was friendly, efficient, and informative. The room was top notch and spacious, not to mention clean and well-suppplied. For its location and amenities, close to the heart of Asheville, I cannot imagine a more pleasant and restful pace to stay for the money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Location / Attentive Staff

Jul 4th, 2019

We visited Asheville last weekend and chose the Extended Stay due to its excellent location and the fact we like the larger rooms Extended Stays have to offer. The location was clean and well maintained. Unfortunately as the evening went along the air conditioner stopped working in our room and we also had a plumbing issue. The hotel was fully booked but the staff provided a fan and the plumbing issue was resolved. When management later received notice of the issue, we received a phone call at home with an apology and offer of room credit. Management handled a bad situation for us in an excellent manner. The premises and staff were perfect and our family will stay again if we are in the Asheville area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Room door does not latch properly and cleaning service does not secure door when leaving.

Jun 10th, 2019

Staying in your hotel Extended Stay America - Asheville - Tunnel Rd. 6 Kenilworth Knls, Asheville, NC 28805 (828) 253-3483 is a disappointing experience. The door to the room does not latch properly and the safety lock is not fitted corretly. The room is "cleaned" weekly. The bathtub was not cleaned. The carpet was not vacuumed and the windows were too hazy to see clearly out of them. The staff is pleasant when speaking to them but the follow through is extremely lacking. So very disappointed because we have stayed in other Extended Stay Americas and were very satisfied with the rooms. I will never recommend this particular property to anyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel

Jun 2nd, 2019

Came in last minute the room was clean and employees were very helpful . Erica helped me when I was trying to find a good place to eat. Property could use a update but the employees made up for any shortcomings. TRIPADVISOR.COM USER 

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