Extended Stay America - Asheville - Tunnel Road

6 Kenilworth Knoll | Asheville, NC 28805-1845  [SEE MAP]Asheville, NC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Room door does not latch properly and cleaning service does not secure door when leaving.

Jun 10th, 2019

Staying in your hotel Extended Stay America - Asheville - Tunnel Rd. 6 Kenilworth Knls, Asheville, NC 28805 (828) 253-3483 is a disappointing experience. The door to the room does not latch properly and the safety lock is not fitted corretly. The room is "cleaned" weekly. The bathtub was not cleaned. The carpet was not vacuumed and the windows were too hazy to see clearly out of them. The staff is pleasant when speaking to them but the follow through is extremely lacking. So very disappointed because we have stayed in other Extended Stay Americas and were very satisfied with the rooms. I will never recommend this particular property to anyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel

Jun 2nd, 2019

Came in last minute the room was clean and employees were very helpful . Erica helped me when I was trying to find a good place to eat. Property could use a update but the employees made up for any shortcomings. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Extended Stay of America

May 14th, 2019

Great place to stay when in Ashville, close to downtown and biltmore. Staff is very friendly and helpful. Very clean and quiet. Price is very reasonable! Breakfast is included. They also welcome pets. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Clean and Very Basic, Terrible WIFI

Apr 5th, 2019

The hotel location is in a quiet, safe area and the reception person was cordial. However, while I was waiting to check in a gentleman came in and asked the receptionist the room number for someone staying there. Out loud and in front of a couple of us waiting to check in she gave out the person’s room number. That’s a big safety no, no. My room was clean, though it had a slight smell of smoke. The WiFi was so slow I couldn’t do the simplest of tasks on the Internet. It simply froze when I attempted to download a file. For extended stay business requiring WiFi this hotel would be a bust. They have coffee in the morning and that’s the only amenity I saw. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean, convenient location, cheap

Mar 21st, 2019

This Extended Stay America was in much better condition than the last one I stayed at. It is clean, quiet, pet friendly, conveniently located, staff is very friendly, free coffee and tea during breakfast hours, and the rate is cheap. Not much more that I could ask for... except I ordered a queen bed and I **believe** they gave me a double. The bed is not that comfortable. I always get efficiencies when I travel because I need food and drinks at my fingertips. But there is a restaurant next door for those who don't wish to cook. TRIPADVISOR.COM USER