Extended Stay America - Austin - North Central

8221 N I 35 | Austin, TX 78753  [SEE MAP]Austin, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Very Nice Staff and Comfortable Rooms

Jun 9th, 2020

Great Staff Very Friendly. Manager is always available if needed. Anything wrong is promptly resolved. Comfortable nice and quiet rooms. Front Desk staff is very nice. No complaints here. Been here for over a month and just like home. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The BEST extended stay I’ve ever stayed!

Jun 4th, 2020

I am a business woman who has traveled ALLbut 6 states in the USA the last 10 years. I always stay with extended stay because I need a kitchen to cook. My new career training has me staying in Austin Central (North) location for 9 months. The general manager is such a warm caring accommodating man and his front desk staff and housekeeping staff all are very wonderful people who are kind patient and caring! Now about my room.. I have a large 1 bedroom suite on the 4th floor and it’s very peaceful. I have had zero issues with bugs or roaches like the San Antonio airport property where I also stayed for 3 months. I know each city has its own regional territory managers and who ever oversees this Austin Central North facility deserves applause because compared to the San Antonio airport Extended stay this place is a palace. I’m so content being here for 9 months while I complete my certifications for my job. 5 stars!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

THIS PROPERTY SEEMS TO BE GOING TO HELL IN A HAND BASKET SHMDH

Apr 3rd, 2020

ESA 8221 n. Central Hwy N. I-35 Austin, TX."Disaster in the Making" As a writer on the go I usually choose ESA (Extended Stay America) due to the amenities which allows me to feel an at home environment. I decided to lodge at ESA North Central 8221 N. Hwy I-35 Austin, Tx. 78753 Location. upon initial arrival the staff were all kind courteous and professional. However after a few months of temporary residency I began to notice a sharp decline in services and the staff were leaving or being let go "Allegedly" This change opened a portal of Chaos on the beautiful and once peaceful location. late nights turn into a haven of addicts, prostitution, and constant police presence, arrests and an occasional fist fight boisterously loud throughout late hrs. Management at this location recently changed over to New General Manager namely "Dell", whom seems to making great strides to turn this horrible circus around. There is of course a Bully Task force agent (Manager?) Namely "Christopher" who occasionally makes his way around to every door removing "Do Not Disturb Notices from Guests doors. I heard him say he don't care if the guest don't like it. He has certainly proven to be a real piece of work as I witnessed his mistreatment of other employees. In stead of focusing on making the property better like GM "Dell" Christopher (Task Force Dude) appears to have a Bully minded energy and unfriendly approach to guests relations and hospitality. I am writing an article regarding my ESA Stays across the USA. and this particular location will be highlighted for sure. I highly recommend not staying especially during this COVID-19 out break I rarely see staff wearing Masks if ever and some staff say they absolutely refuse to wear masks and are Not afraid of COVID-19. This poses a serious health crisis and can lead to serious legal ramifications. I give this location 1 Star for Now. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

My stay at extended stay

Mar 7th, 2020

I really enjoyed my stay at this hotel. The only thing I didn't like was not being able to really have parking. It was just myself and my 11 yr old so I think walking from the end of the hotel in the dark was not that great. Either way the stay was good. I liked that this hotel had a seperate room for sitting away from the bedroom and that it had a kitchen even though I didn't use it. Over all I would recommend this hotel to anyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Don't Do It

Feb 11th, 2020

awful- husband requested a smoking room- worst mistake EVER! You could smell the overwhelming odor before elevator even opened. The room was so bad we left the window open for the entire stay. Bathroom was filthy, we had only 2 towels, and some soft of oil stain running down the wall. TRIPADVISOR.COM USER 

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