Extended Stay America - Baltimore - BWl Airport - Int'l Dr.

939 International Dr | Linthicum Heights, MD 21090-2201  [SEE MAP]Linthicum Heights, MD  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

The Good, The Bad, and the (Mostly) Ugly

Aug 9th, 2019

I just "did time" at the Extended Stay America after a poor decision lead to me naming my own price to this dump that calls themselves a 2.5 star "hotel" on the platform. I will chronical now for you the good, the bad and the ugly of the stay. The Good -Staff. Employees here were friendly and nice which was shocking given the conditions they were working with. Clearly management has zero pride for their property so it's amazing that the front line employees do seem to work hard (especially with unemployment as low as it is -- they can and should find somewhere better to work!) -Location. It wasn't more than 10-15 minutes to my office with traffic. Parking was free, onsite and no permits were needed. -The third room provided- After two failed attempts to find me a room that was clean, room 107 was fairly well kept. The furniture was aging, but all and all the room met expectations. -The price. It was very affordable on a Priceline Deal ($47 a night for my stay) The Bad: -Housekeeping: not offered for stays under 7 nights. You can fight with the front desk for towels but they want you to carry the old wet ones back to them (seriously guys, no one wants to steal your awful quality towels). Again first two rooms were not clean. -TV: Small and zero premium channels like HBO/Showtime. Given this was a motel like experience, I at least expected HBO. -Breakfast: consists of nature valley bars (the one bar per pack ones -- not the two bars) and bagged muffins (a no name brand -- not the Otis Spunkmeyer ones that I could live off of) The Ugly: -The smoking: they will market themselves as a non-smoking hotel but that's not the case. Everyone smokes everywhere. I had to buy a candle to get the smell out. There are cigarette butts everywhere and NO ONE cares to pick them up or at least provide them a place to put them. -The showers: first two rooms had mold growing in them. Again there's zero upkeep or pride at this property -The amenities: they were out of toothbrushes, conditioner, and the plates provided were not fully cleaned. Shuttle was available when needed and people were complaining it was unreliable -The noise: You can hear everything here. Not for light sleepers. -The motel like atmosphere: In order to access your room all you have to do is drive up to it. There's no interior lobby or any security on the premises (no cameras beyond the front desk). Please, do yourself a favor and stay somewhere else. They don't deserve a dime of your money -- even if the rate seems so great. It's not worth it. And if you work here, please consider applying anywhere else. You all do a good job putting up with deplorable conditions and ought to find yourselves a better home. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not impressed

May 30th, 2019

I am currently staying at the Extended Stay in Linthicum Heights Maryland. My toddler son and I checked in around midnight on the 10th so really the early morning of the 11th. The guy at the front desk, David was very helpful despite the late hour. We were exhausted from a long trip back from Wyoming to watch my husband deploy. The room was not up to par. The curtain rod was broken off the wall on one side so I was unable to close the curtain for any privacy. The air conditioner did not work either so we had a long hot night. To top off this room there was marijuana on the floor that my son was able to get stuck all over his diaper. In the morning I went to the front desk and showed them pictures of the curtain falling off the wall and let them know about the other issues. They offered me a new room. Room number #2... We were next door to some sketchy people, up all hours and outside their front door smoking which made my room smell like smoke because of having the air conditioner on. Then that night I I could smell what was something like burning plastic in my room. I checked my outlets and chargers and the stove to make sure it wasn't from my room. It would happen about every hour or so, and seemed to be coming from the room next door. I was worried about the health of my son as I was not sure what would be causing such a smell(I speculate drug use after an online search). I went and talked to the front desk again about my concerns. She said she could move me again if I wanted. This time I Would have move to an upstairs unit via a set of stairs. This would generally not be a big deal but I had unpacked our two weeks worth of clothes and bathroom needs as well as the kitchen supplies they had dropped off for our use(minus the coffee pot and toaster I needed as they said they were not available but would bring them soon, they never arrived. Packing our things and moving took 45 minutes by myself since I have a 2 year old who needs to be tended to in the process. This was a huge inconvienece for me to say the least. An offer of help from the staff would have been nice. Room #3. so far we have had no issues with this room. it is the 16th and we are due to checkout on the 24th so I am crossing my fingers that the rest of our stay can go smoother. I am not one to usually complain but this has been a very bad experience. We are leaving on a road trip to Texas then out to Oregon while my husband is deployed and I was excited about the prospect of being able to stay at another hotel in your chain along the way. I am now sure that that will not be happening. I put out almost $1000.00 for this stay and I can say that it really doesn't seem worth it. I appreciate you taking the time to read this email. My son and I will go back to relaxing on a bed with no sheets, since I asked for replacements hours ago because my little one peed the bed last night. Im very sorry to have to give this place a bad review but I only find it fair to others on what to expect from this location. Edited to add it is 1100 and no sheets were brought to the room. I do not think it’s my responsibility to remind a staff of their duties when I had to pay so much for the stay. It’s not over yet folks. We will see how the rest of the stay goes and I will update. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Unfortunately undesirable😩

Apr 15th, 2019

Wow, even at around 70.00 per night you expect better. A cancelled flight left me to choose a place nearby BWI, and I thought ESA is a decent place. We have stayed at a few. Check in was ok. I get that when it's past midnight, the desk has to be called to check me in, so it wasn't the warmest welcome. My room smelled "dreary"; curtain wouldn't close all the way, so I used my shoes. The carpet was stained, and the shower.. ?? What is that? If it wasn't for the TV, my room really looked out of a 70s movie. Maybe the carpet was due to be replaced, if not really should steam clean it. Oh the next morning, a maintenance guy opened the door by mistake. I was a bit startled, but so was he as I jumped from my desk toward the door. When questioned he apologized that he had the wrong room. Imagine if it was my wife or daughter staying there! I will say the bed seemed to be clean, at least made well, and was comfy. They coin the phrase grab n go for "breakfast" , coffee, tea, hot water for oatmeal, and packaged muffins. Drastic difference from all the rest of the ESA that we've stayed at. 😩 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Unclean room, non-responsive management.

Aug 16th, 2018

I found this hotel through a priceline last minute deal. The front desk staff was friendly enough (though very distracted by her phone). The check in process was relatively smooth. However, when I got to my room the first thing I noticed is that it smelled of smoke (in fact when I returned home, my family said my clothes smelled of cigarette smoke and I dumped them in the wash right away.) The fridge was dirty, the stove was dirty, but most of all the bathroom was dirty. Specifically, the tub was dirty, both on the inside and outside, and the toilet was filthy. It looked like it hadn't been cleaned in weeks! The room looked like it had been hurried cleaned or wiped down. I asked for another room and was told they were sold out and because I had purchased through Priceline, I could not get a refund. I asked for a comment card to place a complaint and was told there were none. Instead I wrote out my concerns on a blank piece of paper and left my contact information. My understanding is that I would receive a response within 24 hours from the manager (although i would not be surprised if they have so many complaints, that a timely response would be unlikely). It has been five days. I also placed a complaint at the main ESA website and have not been contacted. I wanted to wait before writing a negative review, but I am not getting a response. I would not recommend this hotel. It is not worth the price, or the star level. his is one and half stars at best. I cannot figure out how the rating is so high. Maybe my experience is not the norm, but I really cannot figure out where all the positive reviews are coming from. In any case, I hope the management is more diligent about ensuring the cleanliness of the rooms before assigning them. I cannot believe ESA would allow a customer to even see a toilet looking like that! Does not do well for ratings at all. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Better than nothing

Jul 21st, 2018

Connecting flight at BWI was cancelled. No option but to spend the night. Very depressing place but clean enough. Asked if the office would call a cab for me at 4:30am as their “free airport shuttle” doesn’t start until 5. Was told sure, no problem. Arrived at office at 4:30am to find it locked up tight and a sign on the door saying “office opens at 7”. Happily I had the Uber app. Be advised, no restaurant. No swimming pool. I will say it was quiet and the water pressure was good in the shower. Frighteningly basic but better than crashing in the airport itself for the night. TRIPADVISOR.COM USER 

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