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at the Extended Stay America - Chicago - Lombard - Yorktown Center
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Nice hotel but no WiFi
Sep 5th, 2020
Checked in a week ago for a VERY extended stay. My impressions thus far: • The facility is nice, it’s in more of a residential area instead of a business district. There is a nice restaurant across the street, and another hotel west of us, but the remainder is apartment buildings. Very quiet, except for the ducks & geese in a nearly pond 🤷♂️. • Commercial district is within 1/2 mile in all directions, so everything is close, including 2 major shopping centers. This is DuPage County, so everything’s here. • There isn’t any hotel breakfast right now due to the 🦠. Disappointing, but I understand. One of these days the world may come back to normal. • Building is reasonably quiet, except for those people who never learned how to close a door without waking the rest of the hallway in the middle of the night 😡 • The staff I have interacted with is wonderful. The 2nd shift desk clerk, Lexi, is an absolute angel😇! Goes far beyond the call to help with our needs. Hopefully she never leaves! The 1st shift clerk, whose name I do not recall, has been very helpful as well. • The hotel does NOT have a general manager at this time, so the employees are doing a good you of running the asylum. Rumor mill says one may be coming next week. We shall see. • As a result of not having a GM, problems that this person should address are not being resolved, such as: • THE WIFI SUCKS! An access point is allegedly in the hallway outside of my room, but three of my devices cannot see it, and the fourth one does, but the WiFi drops constantly! I spoke to both desk clerks about it, and they tell me that “we’ve been having trouble with it for weeks, and supposedly someone is coming out to fix it”. Totally unacceptable! • WiFi TECH SUPPORT IS A JOKE. Rude, incompetent, unknowledgeable, unqualified for the job. 30-40 minute hold time before a human gets on the phone, and when they do you’ll get more help from the synthesized music-on-hold. They have not been able to solve the problem, so I have no WiFi, and since the hotel does not have a GM there isn’t anyone to deal with this problem in the proper way. I’ll be updating this regularly so you can get a real picture of what life is like in Lombard. TRIPADVISOR.COM USER
Aug 3rd, 2020
The hotel is in a great area-easy to get to. The whole hotel team is awesome! The service was excellent and the staff was friendly and helpful. The room was very comfortable and clean. The manager and staff made every effort to make us feel at home. They adhere to social distancing, require everyone to wear a face mask and they clean regularly. TRIPADVISOR.COM USER
Aug 1st, 2020
The hotel is in a good location, the staff working there are friendly. The rooms are comfortable and very clean! Esta muy bien ubicado! Muchos tiendas cerca! Muchos restaurantes cerca! Grande estacionamiento! TRIPADVISOR.COM USER
Terrible Internet Service
Sep 4th, 2019
Internet service at this location is THE WORST. We had issues with it the entire week of our stay. Streaming and downloading were impossibly slow and went offline many times during a single steam. My wife had to cancel 2 video conferences for work - it was that bad. I've never had to "refresh page" or "recover website" so many times in my life - only to have the connection fail again. Honestly, the worst internet service I've encountered. TRIPADVISOR.COM USER
Aug 6th, 2019
Very accommodating when it comes too families. The service was excellent, I actually found myself talking to my husband hours later about how friendly and respectful everybody was. The general manager nachalyy went out of her way to make us feel at home from the moment we walked in. She is very professional and it definitely shows how much she cares .Hallways smell fresh and room was very clean. We’ve stayed at various extended stay hotels and none have compared to how clean and welcoming the atmosphere was. Will be returning if I ever need a hotel again TRIPADVISOR.COM USER
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