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at the Extended Stay America - Detroit - Ann Arbor
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Worst hotel I have ever stayed at
Aug 11th, 2019
We were in Ann Arbor for a weeklong work event. Our original hotel had plumbing problem so they moved us here. It took an hour and a half to get checked in the first day. Our room cards stopped working the 2nd day so we had to wait another 30 mins to get rechecked in. Other people had the same problem. The room was filthy. They use fleece blankets on the beds and they were totally covered in random stranger hairs. There were random stains and smudges on the walls, bed skirt and tv stand. The refrigerator was dirty and the top freezer was full of rust. Our bathroom door did not shut all the way and the shower curtain was stained and dirty. Our door was the only one without a peephole. The staff(with the exception of one housekeeper and one front desk clerk) were lazy and unapologetic. They all hung out around the corner behind the desk or were busy on their cells with personal calls. We were stuck here for a week unable to change hotels. It is hands down the worst hotel I have ever been to. We would have never chosen to stay here and I don’t wish it on anyone. If I could give a zero rating I would. Never again. TRIPADVISOR.COM USER
Clean and great peole
Aug 4th, 2019
I am currently in a long term stay at this hotel. The staff has been extraordinarily wonderful to me. I always get a smile and hello. They brighten my day.My room is always spotless. They have some young people working there, and they are very polite and always wanting to help in any way. They worked with me to get a long term rate that was affordable. I cannot say enough good things about Avi and his team. Stephen TRIPADVISOR.COM USER
Ok stay but needs a cleaning bad!!!
Apr 7th, 2019
This place needscleaning!!!! The lobby carpet needed vacuumed and the tile was filthy and sticky, mirrors dirty, etc. Not a good first impression. The room itself had inches of dust on the furniture, mirrors were smeared up. Our window wouldn't stay open, it had to be proped open and then the inside pain fell off track. I had to replace a nearly empty toilet paper roll myself. To top it off someone had left poop residue floating in the bottom of the toilet!!!! I'm wondering what was actually cleaned before our stay. There were only 3 pillows for a queen and when we asked for extra pillow they were all out (so maybe bring an extra if you stay here). I got an extra blanket but it was one of those permanent comforter type not the soft actual blankets. TRIPADVISOR.COM USER
Apr 7th, 2019
A good , basic CLEAN hotel. Service was great!! Kim, especially, offered us excellent customer service. We originally stayed here for the price because all the other hotels were 2-3 times more expensive. We were pleasantly surprised with the cleanliness and the attentive staff. TRIPADVISOR.COM USER
Comfortable and convenient
Feb 7th, 2019
We stayed here twice recently and welcome the chance to return. Rooms are affordable, beds are comfortable, and the staff we dealt with were anxious to help with anything we needed. The kitchen area is great. We had a spacious, handicapped-accessible suite with a large bathroom that included the necessary bars and shower chair. TRIPADVISOR.COM USER
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