Extended Stay America - Greenville - Airport

3715 Pelham Rd | Greenville, SC 29615-5010  [SEE MAP]Greenville, SC  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Unsafe!

Sep 25th, 2020

We arrived to find plywood covering the lobby door, and homeless people (guests) roaming the lobby. We were told that they did not have a room for us, even though we had a reservation. Thank God!! We ran as fast as we could to another hotel! Women travelers especially should not stay here! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Best customer service ever had

Jun 25th, 2020

It was excellent no issues great customer service and quite with no problems, I like to keep my own room clean . They had everything I needed . Very convenient to ever store around us and restaurant all in walking distance it was amazing thank you to the wonderful staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Excellent staff. Teri and Cindy were very responsive to all my needs.

May 16th, 2020

The property is fine for a short stay for a budget traveler. The carpet in my room needed cleaning, however, and there was an odd cooking smell in the room. The bathroom was clean, and kitchenware is provided upon request. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Staff extremely polite and helpful

Jan 31st, 2020

Upon arrival I was told they could not find my reservation, nor could they provide a wheelchair accessible room in spite of my booking one. However, the desk clerk was attentive and accomodating by calling another branch for use of a shower chair which was speedily delivered to my room. The full kitchen is a distict advantage. Veneer trim around counter edges and carpeted baseboard was loose and separated in multiple areas. Bathroom door was too narrow to enter with wheelchair. Otherwise, room and bath were very clean and functional. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Poorly managed and maintained!

Dec 9th, 2019

Seems like the hotel is ran by children. Beds had human hair in them, floors were sticky and roaches were spotted. I never received a night's credit as promised. I will never stay at this hotel again! TRIPADVISOR.COM USER 

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