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at the Extended Stay America - Jackson - East Beasley Road
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We do not have deals for this hotel.
Aug 29th, 2019
Having come from out of town, we needed a place to stay before we could move into our new house. Because we have a dog, our options were limited. No rhyme or reason for picking this hotel except for proximity to work. Check in goes as planned, no issues. The following morning, I’m unloading things from my car, with my little terrier dog in tow. From across the parking lot, on the second floor of the building next to ours, a lady yells “EXCUSE ME! EXCUSE ME! DID YOU PAY THE PET DEPOSIT?” I said yes. She yells “OKAY BECAUSE THAT BUILDING ISN’T FOR PETS!” I’m like....ok? “WHAT ROOM ARE YOU IN?” I’m stunned at what is happening and like a dummy, in a seedy part of town, I find myself yelling my freaking room number across the parking lot to some random person who may or may not work for the hotel. She yells that she will call my room in a minute. Fine. I get back to my room and the front desk calls to tell me that I’m in the wrong building, since I have a dog with me and that we didn’t pay the pet deposit. She yells me that it will cost about $170 for the deposit for the week and can she charge it to the card on file...AND I’ll have to move to the other building. I call my boyfriend who made the arrangements in the first place and let him handle it. A few minutes later, he calls me and says the hotel was at fault. The reservation indeed showed that we had a dog and even specified which of our two rooms the dog would be staying in. Because they hadn’t charged us the pet fee, he was under the impression that it would be added at the end of the trip. We paid the fee and because the hotel owned up to the error, they didn’t make us change buildings. Terrible way to start the week. Whoever the person was in the other building and the initial point of contact from the front desk were AWFUL. With customer service skills. Both came at me with very aggressive attitudes that made me want to pack up and just sleep in the car for the week. As it turned out, we needed a few more days before we could move in. So we attempted to extend our stay by 4 nights (2 rooms). We had already stayed a full week and got the weekly rate. When we tried to extend the stay, we were going to be charged the full daily rate...that makes no sense. We spoke to two different people and they both gave us the same numbers. It was actually going to be cheaper for us to move to a Holiday Inn (thank the lord) and BOARD our dog separately with a grooming package! I’m still scratching my head how you let this happen. Anyway, our time at ESA is over and I can pretty much assure you that we won’t make this mistake again. Our money is too hard to come by and we try to be careful with how we spend it. Notes: The room smelled like marijuana the whole visit. Insert jokes or whatever. We don’t smoke and it’s tacky for a hotel to carry the skunky smell. Especially when it’s a non-smoking hotel. Your pet area is a disaster. I’m assuming it’s a spot for vagrants to sleep. Luckily my dog had no desire to step into what grass there was. I spent the entire time looking for needles to make sure he or I didn’t accidentally step on one. There were lighters partially buried under leaves and debris. Never in the same spot or the same lighter from day to day. Beer bottles, Swisher packaging. I felt like a complete idiot picking up my dog’s poop with that as the landscape. The 2 stars are for the random polite staff members and the fact that our cars weren’t broken into or vandalized. The bar was set low from the beginning. Take more pride in your hotel. TRIPADVISOR.COM USER
FILTHY HOTEL INSIDE and OUTSIDE
Jul 16th, 2019
Ok I am not high maintenance at all, I have traveled all over central america volunteering in remote medical clinics, I am hard to offend. Ive seen the worst of the worst, even used a bucket or hole in the ground as a bathroom. This hotel room was FILTHY! I will spare you the details of the DISASTER where they gave my room away even though I had a confirmed reservation via email and had prepaid. (Reginald and Desarae were great at the front desk). I was there with my son, husband, and pets for a hurricane evacuation and had no where else to go. I thought this would be the perfect hotel because they were pet friendly and each unit has a full kitchen. Once I got in my room, it smelled like a combo of smoke and moth balls (the hotel is not non smoking even though they say it is). My son and I were ill all weekend sneezing and coughing from the smoke smell. The carpet in the room was so filthy I did not take my shoes off the entire weekend. I did not even want my dogs to lay on the floor! The stains were huge and gross. The kitchen supplies are a joke. Bring your own if you are staying there. There was not even a trashcan or a dishtowel in the kitchen. The outside of the hotel was just as bad--trash and dog poop everywhere. People smoking all over the place near the windows and doors. Here are some other nuggets of information- Screens falling off many of the windows Side outside walls of the hotel is covered in mold Pool dirty and pool furniture covered in mold Not a pen or paper to be found in the room Not 1 hanger in the closet Not 1 extra towel, blanket, tp or pillow No outside garbage cans for dog poop The ice cubes had dirt literally frozen inside of them The free breakfast are no name granola bars And the list goes on. NIGHTMARE WEEKEND HERE! TRIPADVISOR.COM USER
Best extended stay in North Jackson
May 1st, 2019
I've stayed in this hotel for a month now and never had any problems. Except for one in the beginning which was a big misunderstanding. Honestly one of the best hotels in Jackson. I have stayed in many hotels across America, and this is by far my favorite. TRIPADVISOR.COM USER
Great Location and Staff
Apr 26th, 2019
Great location and access to shopping, highway and entertainment. Staff was responsive to all needs and requests. GSR personally looked at toilet to remedy flushing issue. Thank you for great customer service!!! TRIPADVISOR.COM USER
Apr 21st, 2019
I enjoyed my stay, the hotel was convenient to shopping and Fuel and restaurants. the rooms were clean the staff accommodating. And in a safe environment. However I couldn't help but notice that the buildings themselves needed attention I think a power washing would do wonders and maintain the value of the property. Of course that's up to you it's your building but that was just my observation.. TRIPADVISOR.COM USER
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