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at the Extended Stay America - Miami - Airport - Blue Lagoon
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Unsafe and dirty/run down room
Mar 9th, 2020
First, when we arrived we weren't asked for an ID. That was the first sign of trouble. Then when we got in the room we were greeted by dirty floors, dirty furniture and mouse poop. This was let alone from the peeling cabinets, broken mirror, rust in the shower and horrible musty smell in the air. At one point our key stopped working and we had to go get a new one. Yet again, we weren't prompted for an ID. All I needed was the room number. That made us keep anything of value in our car. I felt uneasy staying here and would never risk it again. TRIPADVISOR.COM USER
Mar 7th, 2020
In my opinion, it is not a hotel ! musty smell, dark and dirty! shower doesn't work right! Go away from the Extended Stay group hotel! The breakfast is a joke! The photos on online sites is fake, old. And not represent the present hotel ! Others guest made me afraid!! TRIPADVISOR.COM USER
not a comfortable stay
Feb 8th, 2020
The hotel was in the middle of nowhere. No shuttle service. The customer service staff were good. The breakfast was poor. The rooms needed more lights. No elevators so take room on ground floor if with luggage. The place does not feel secured. TRIPADVISOR.COM USER
Feb 3rd, 2020
This hotel should be condemned. It looks nice from the outside but the rooms are barely better than sleeping at the airport. A group of us were here to stay overnight before catching a flight out first thing in the morning and thought it’s location close to the airport would work. Boy were we wrong, if we could find another hotel on late notice we would. To top it off they had the nerve to charge $250/night. If I could give it 0 stars I would. Needs a gut renovation or a wrecking ball. Do not stay here! TRIPADVISOR.COM USER
Need renovation, cigarette smell in room
Nov 20th, 2019
The hotel needs renovation in bathroom, carpets, doors, etc. It is in a perfect location. It does not have hair dryer. Stains everywhere. Check in was very friendly. It seems that people steals things, and they treat everyone the same. TRIPADVISOR.COM USER
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