Extended Stay America - Nashville - Brentwood - South

9020 Church St E | Brentwood, TN 37027-5283  [SEE MAP]Brentwood, TN  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Very Unprofessional

Mar 19th, 2020

Never Again will we stay in this Hotel! The Staff was unprofessional, not friendly at all. We arrived at a very late hour, room was missing the remote, No ice machines. I stepped out to my car, it was raining at the time, accidentally, locked myself out of my room so I go down to get a key, sign on door read use phone around the corner after hours. We were stuck outside for 45 minutes. No one would answer the office phone. The back door to the office was wedged open with a towel, and no one around. After a long wait, a young man appears only to tell us that the employee before him left without waiting for his relief. I could not believe it. What if it had been a major emergency? Never Again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Low prices & courteous staff

Jan 20th, 2020

Requested a corner room (larger rooms) during the reservation process. Excellent check-in. When I opened up my room, I noticed someone had been smoking - there were ashes in the bathroom sink. The front desk staff offered to send someone to clean the bathroom sink but it was easier for me to take care of it. I wiped down the surfaces with a hand wipe. The smell dissipated over time. the coffee cups in the dish set were not washed, had coffee stains inside. The beds have no bed skirts & the plastic covers on the box springs are torn and stained. The carpet is stained. I wore house slippers all the time, no going barefoot in the room. Somehow in the reservation process, I booked an additional night which was not needed. Even though I booked through a 3rd party vendor, the staff figured out a way to reimburse me for the extra night. The staff is courteous and personable. The management does not maintain the property. We have stayed here every December for many years and the lack of maintenance is more obvious each year. Next year I will look elsewhere for accommodations. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1


Dec 8th, 2019

We tried 3 rooms before we could find 1 tolerable for the night. All 3 rooms smelled. Weed everywhere, pet odors & hair. Broken down furniture. No elevators. Nothing in the room not even a spoon. No ice trays & no ice machine. Don’t stop here. It’s down right creepy. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Bad place to stay

Nov 20th, 2019

My wife and I stayed there from 08/30/19 untill 11/2/19, because of a work comittment. they charged Us 1,800.00 Dollars per month for a room that had mold growing on the furniture, Bugs crawling on the walls, Little to NO channells on TV. Could not get room service or cleaning sometimes for weeks at a time..We, and some other Guests actually paid a tree trimmer to remove limbs and branches from in front of the Dish Networks dish to try to get better signal on TV,,but no improvement was accomplished. When Tiffany was there as mgr,if anyone had any issue, their problem was resolved swiftly...After She got transferred to another place, any issues suddenly were met with a DON,T GIVE A DAMN attitude, or weren't addressed at all..I would never suggest anyone stay there,and We will never stay there again TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place

Oct 30th, 2019

Great place to stay I love this place I have been here since dec 2018 it’s very safe clean and the safe is great not to mention it’s Covently located close to everything and a n a great location right off the interstate. TRIPADVISOR.COM USER 

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