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at the Extended Stay America Chicago - Midway
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Cockroaches - never again
Jan 13th, 2021
I have stayed at this property many times in the past. I stay due to the low rate and the fact that I am able to leave my car there for free when traveling on business. It’s always been a little rough around the edges (old furniture, giant gouges in walls, etc), but for the most part, it has been “clean enough”. One other time there were baby ants in the kitchen. My most recent stay was January 6th. I was there for several hours. I decided to turn out the lights at about 11:00pm. I got up to use the restroom shortly after. That is when I saw some dark spots on the wall in the kitchen. I turned on the light and confirmed what I had suspected. Cockroaches. I promptly went to the front desk where she told me I needed to immediately get out the room. She offered me another room, however, I am smart enough to know that the cockroaches only come out to play when it’s dark and that if one room had them, the entire hotel did. I did receive a refund for my stay, but was majorly inconvenienced due to having to find a new room at midnight when I had an early flight the next day. I was asked for a good phone number and was told a manager would contact me the next day. It’s been 7 days.... no phone call. Apparently my business is not good enough. This property needs a major overhaul and should be shut down until that happens. TRIPADVISOR.COM USER
Awesome Port in a storm
Dec 1st, 2020
Needing a place to lay-up while traveling back overseas with my pets, Extended Stay America came through with flying colors. I had to start my travel from Chicago O’Hara since US Airlines wouldn’t transport my pets from Detroit to O’Hara airport where I was going to connect with an international airline. I decided to drive from Detroit the day before my flight and rest up before heading to the airport to avoid having to drive several hours prior to starting a 20+ airplane trip. Extended Stay America came through for me with flying colors. The room was spacious and clean. I took advantage of the in room full-size refrigerator to keep perishables I was traveling with fresh. I arrived late and needed to leave early so I didn’t get to visit any of the nearby stores or restaurants, but from what I saw if I needed something it was available close by. TRIPADVISOR.COM USER
Oct 14th, 2020
I have stayed at the Extended Stay before. A few times for a night or two, and a few times for a month or more. I made a reservation for 30 days, Oct 5th until November 3rd at the ESA Midway and was instructed to pay weekly. My second payment was due on a Monday of Columbus Day, which is a holiday. I informed the manager I could not make a transfer at the bank due to holiday closure and would be able to make the payment on Tuesday. I was told that would be fine. On Tuesday evening when I returned to the hotel to retire for the evening and make my payment, I found that I had been checked out if the hotel by management. My room had been cleaned and made available for other guests and my belongings were removed. The manager told the front desk young lady to tell me when the room was cleaned, none of my things were in that room. So my duffle bag and all it’s contents were stolen. Including the bank card I was going to make the payment with. Worst experience ever! Never again! TRIPADVISOR.COM USER
Staff is AMAZING!⭐️⭐️⭐️⭐️
Jul 10th, 2020
I stayed here for several weeks from May-June while waiting for condo after a divorce. It was a difficult time made much easier by the truly incredible staff at this establishment. Chaz, Lori (management), Jessica & Malinda went above & beyond typical customer service. They respected that I am a very private person and when I needed absolutely anything they were keen to see my needs were met. The rooms are very clean, very spacious & very welcoming. I’m grateful to Extended Stay America & this particular staff for helping me navigate an especially difficult point in life. Thank you! TRIPADVISOR.COM USER
Jun 17th, 2020
I was impressed with the professionalism and warm greeting that I received upon checking in at ESA, in Bedford, Park, IL. Malinda and all of the font desk staff, have been very courteous and helpful to provide assistance, when I needed it. The Room was very clean and comfortable for my stay. I will definitely recommend ESA at the Bedford Park, IL location to other family and friends who are looking for a great place to lodge, that has excellent service from the staff, comfortable rooms and a convenient location. The loyal staff at the ESA Bedford Park, IL location, are truly an asset to to the ESA Hotel Industry. Malinda and all of the front desk staff who have assisted me, have truly represented ESA with the highest level of excellent service. They truly deserve the praise and commendation from upper management for making sure that each guest is welcomed upon arrival with a smile and made to feel comfortable during they stay. TRIPADVISOR.COM USER
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