Extended Stay America Indianapolis - Airport

2730 Fortune Cir W | Indianapolis, IN 46241-5562  [SEE MAP]Indianapolis, IN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

NO early check in

Feb 20th, 2021

I was in need of the room as close to 1p as possible. BEFORE I purchased the room I called to see if that was possible. Rosie thought I was asking for a 10am early check-in. I explained that I was calling to see about early afternoon. Reason being my guest had a 3am fight and wanted to get settled in time to get a good night's sleep and they were driving from bloomington. Rosie said between 1 & 130. So, 1pm I walked in the lobby and no one was at the desk. There was a paper sign that said to call some extension (without a phone number)? I guess I was interrupting lunch. While finishing her bite, Rosie informed me that NOTHING is ever available until three. Oh, ok... Well, what to do in that area for two hours. After a riveting 90 mins in the steak and shake parking lot (covid and no inside seating anywhere) we made our way back to the hotel. There were now THREE people behind the desk and Rosie was the only one wearing a mask. Whatever, the check-in time is posted. It's cool. But, there are mask mandate signs all over the lobby and the employees were not following it. They were both great. Much more pleasant/professional than Rosie. But even with the tiny table they have set up for "distance", you are four feet max from the person. (There is a plexy screen that covers about 1/4 of the desk area that only the mask wearing Rosie was behind.) While there I saw them not only allow, but serve patrons with no mask. I also noted in the hallway that housekeeping was not masked either. There is currently a countywide mask mandate. Get with it. At this point, I'm just wanting to get to the room. It was very clean and nice digs. There were no cups or glasses or anything you'd normally expect being in a place with a kitchen. Basic wifi is enough to stream music but not movies. For the price it was a 9/10. Customer service... Not sa much. I had concerns going into this since this property did not have links to book on TripAdvisor. But the links were there on Google, so I booked on Priceline. I will always book through TA from this point on. Wonder why they are the only place in this large (12+) cluster of hotels that is not on TA? *(I can't help but think that our "queer" appearance had something to do with Rosie's atitude. It is a very large property. There's no way it was entirely booked. But, again, check-in is posted and so is the mask mandate... I guess it's pick and choose.) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Really Nice....

Sep 21st, 2019

This is a great Hotel. Not only was the place very well maintained, the room was very pleasant. There was a small kitchen with refrigerator, microwave, and stove in the room. There was an on-site laundry mat here as well. The check-in and check-out process was very simple. You'll definitely enjoy staying here. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Interesting

May 15th, 2019

So I registered and was told they had no cookwear or dishes in the room so I figured that was fine. I had a bottled beverage and just assumed I could use the bathroom cups for that. Nope. No cups in the entire suite. I returned to the desk and after much consideration the desk clerk gave me styrofoam coffee cups. That was adequate. On check in I had to initial I would not smoke cigarettes, weed or vape in my room. I used vape to end my 45 year cigarette addiction and I still enjoy some smoke with zero nicotine but being the consummate rule follower, I did not vape my cookie flavored mist in my room. The hilarious part was the halls reeked of marijuana. I’m a child of the 60s and although I never smoke weed now, I know the smell. The guy that was cleaning the carpets happened upon me in the elevator at one point and reeked of good quality weed. And I couldn’t vape in my room? On the positive note, the room was clean and fresh smelling. The grab and go breakfast was modest but I loved the coffee. I had a load of laundry in the washer and realized I was out of quarters for the dryer but the sign in the laundry room stated quarters were available at the front desk. Nope. I was told I could go to the next hotel over for quarters but another guest was kind enough to share some with me. I cannot say this is a bad place to say, I’m just hoping my next random drug test at work is clean. It’s a stoner’s paradise. Feel free to bring your smelly dog or weed but dontcha even think about vaping ! I won’t be back. What a joke. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Not at all what I expected

Apr 27th, 2019

I read the info on the hotel and knew it would be limited service.....but wow. Breakfast was a couple of granola bars, instant oatmeal with no bowls or spoons, and coffee. The rooms were decent, but the bathroom is in serious need of remodel. The shower barely sprayed, and the tiles were "painted" a while back and was peeling. Where it peeled, it looked like the tiles were very nice, so not sure why they did that. Not sure I'd come back to this property. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Lack of Customer Satisfaction

Mar 22nd, 2019

I want to give them zero stars for the simple fact they do not provide excellent customer service and I'm in the business - to charge a guest to check in early if their flight arrives way before is ridiculous. To not have a manager available on a Saturday is another fail. Not extending enough. Will not stay at another one of these hotels ever again! TRIPADVISOR.COM USER 

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