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at the Extended Stay America Princeton - West Windsor
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Jul 12th, 2020
My 19 year old son and his 19 yo girlfriend had a paid reservation through booking.com at this establishment. They got there, signed in, confirmed payment, got their keys, and had already carried in their personal effects when the front desk called them and told them they had to leave because he had “just realized” that they were not 21. No where on the website, nor booking websites does it have this so called age policy. I called and questioned why they had taken the money, given the keys, and allowed them to sign for and go to the room if there was all of sudden an issue with age. The front desk attendant tried to lie and tell me it was against the law to have them stay there and REFUSED to let me speak to a manager. I was also hung up on by this individual. What kind of place takes the money, checks the ids, has them sign for the room, gives them the keys, has them move into the room, THEN decides they can’t stay there?!? We will be filing a formal complaint to the manager, through corporate and through all of the booking websites. My son had better be getting a refund from this joke of a business! TRIPADVISOR.COM USER
Jul 3rd, 2020
Where to begin? My 10 year old son and I had a room with a king bed and sleeper sofa. There were no linens or pillows for the sofa sleeper. After getting them I pulled out the sofa to make it for my son, the sheet on the bed was covered in urine and excrement. I have never been more disgusted in my life. The hotel is non smoking and as an ex smoker, let me tell you the smell of stale cigarettes in the room was nauseating. There were puddles of liquids on the kitchen floor. We couldn’t get out of there quickly enough. Nothing like this kind of situation after a five hour drive and a 9pm arrival. TRIPADVISOR.COM USER
One of the best customer service experiences I’ve ever had !!!!
Jun 17th, 2020
We travel most of the year working out of state and stay in many hotels, Never have we had the pleasure to come across the most Pleasant manager and hotel staff. They went out of their way to meet our needs and make us feel welcome and at home. We had several rooms for three weeks and every room was well manicured with Up-to-date Painting ,furniture ,TV bed and not to mention a kitchenette which allows you to cook your most favorite steak after working very hard day ,not to mention a full-size fridge ,pet friendly hotel as well , Well manicured grounds to take your dog make sure you grab a bag . The people that stay here are some of the most wonderful people I ever meet . We sat outside and had a barbecue and some Memorable laughs with some other patrons staying at the hotel thank you extended-stay for having us and making these memories. I advise anyone that’s looking for a hotel for a night a day a week and a month.If your ever in a area of any extended stay America don’t look it , it might be one of Your Memorable moments of your life ,and if you Happen to be next to Princeton New Jersey give that extended stay A visit the hotel staff Will give you 10 star treatment,What is wrong with Trip adviser they should change the box to 10 and 20 star ratings because I would definitely give them 20 star ratings TRIPADVISOR.COM USER
May 18th, 2020
The room and amenities were perfect and the front desk staff responsive and helpful with my needs. Maria the Manager was exceptional in handling my special requests. I would highly recommend this hotel !! TRIPADVISOR.COM USER
May 6th, 2020
I've been here for like 3 months now and people here are too good helping and caring. They help me with all my needs and they keep it really clean. The house keeping is friendly and also the front desk. TRIPADVISOR.COM USER
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