Extended Stay America San Jose - Edenvale - North

6199 San Ignacio Ave | San Jose, CA 95119-1389  [SEE MAP]San Jose, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

I had a blast staying at the extended stay

Oct 21st, 2020

The only word I could use to describe my stay at the extended stay Edenvale North is ensurance. No matter how long and hard the day was what obstacle you had to go through you always were insured that you had a place to come home and rest safely that's how I felt it here at the Extended Stay I was insured by the place to be safe with the help of kind staff and workers helping me get through each day that I stayed I can't thank them enough and highly recommend that if you need a place to be or stay when you're in South San Jose especially around the covid era the Extended Stay North always had my back very professional clean healthy environment to fall back at the end of the day five star rating awesome hospitality friendly environment I can't thank you enough for your help I highly recommend this hotel to anybody I need of a place to stay TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Best bang for you're buck!

Oct 1st, 2020

Nothing too special about this property at all. Kind of a rough crowd as well but if you need a cheap room that's decent with the added bonus of a kitchen this is you're place! Also I would like to mention that my daughter and I went to buy a soda from the machine and it took our money, even though in front of the machine it clearly states that it's not the hotels problem if you need a refund, But the late night front desk clerk used his own debit card he first checked the machine saw it did not work either than he went above and beyond by going to the property next door to get my baby her sprite, now I did not get his name but it was the Gentleman with the darker complexion, that in fact is the same from other reviews of people saying how "rude"or "unfriendly" he was. Which is obviously not true. Anyways 4* service in my book. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Stay Anywhere Else

Aug 27th, 2020

First, we arrived and were sent up to room 316 where there was a hair in the bathtub. Most every time we left the room, when we came back, our key cards didn't work. We had to get new ones daily. When we asked the dismissive employee at the front desk about this, he told us that it was likely because the people who keep giving us our room keys are too lazy to set them for the entirety of our stay, and instead only activate them for one day at a time. He assured us the keys he was giving us would work through the remainder of the stay, but they failed to work immediately upon our return to the room. We stayed here due to fire evacuation, and when we went to extend our stay, they gave us a new room. The carpet in the new room was one-third soaked so that when you stepped on it water oozed out. We assumed it was an issue with the air conditioner which made loud, watery noises, and did not even work. This was room 320. We told them about the issue, worrying that it may result in leakage to the room below us or even mold in the long run. They ended up moving us again, telling us to move to 306, before almost immediately correcting themselves so that we were assigned room 316. We packed all of our belongings and moved to 316. When we used the key to open the door, someone was already staying in there! They gave us someone else's room! We were outraged and asked for yet another room, telling them of our horror story. They moved us to room 331, where there was no plug for the bathtub, nor were there any towels. Like all of the other rooms, this room was filthy and loud. We went down and asked for a plug, which the woman at the front desk finally provided us after asking a multitude of questions about what exactly we were asking for. We asked for towels, and she stated that they would only give us new towels if we brought our used towels to them. We stated that the room had no towels to begin with, and she proceeded to only give us one towel, stating that we could come back in an hour if we wanted another. We are still waiting for that towel. When we went to do laundry, we left our load in for the time it said it would take to complete. When we came back (very shortly after we presumed it would be done), someone had removed our laundry despite there being two other machines, and despite the fact that we had not even left it there for very long! We were embarrassed and uncomfortable at the thought of someone touching our laundry, particularly during a global pandemic. We talked to other guests whose room keys continued to fail as well, and swapped even worse horror stories with other guests who were having similar experiences. The area and people were fairly shady, and the hotel was actually loudest at night into the AMs. I advise anyone reading this to stay anywhere else! Worst hotel stay of our lives! There was definitely no additional cleaning to prevent the spread of COVID-19, as there clearly was minimal to no cleaning to begin with. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great hotel and service.

Jun 26th, 2020

Was a great stay and very friendly staff. Chris martinelli was very helpful and friendly to myself and everyone coming in an out. Very enjoyable to talk to. He was always making sure the room was okay and if we needed anything. I hope that others have the chance to interact with such a great staff member as Chris. I would definitely recommend staying here and I plans to stay again myself in the future. Chris your an awesome and funny dude. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Staff

May 12th, 2020

I just wanted to acknowledge the great staff you have here at ESA. I want to thank Robbin, Scott, Mohamed, and Ricardo for their great attention to detail making my stay more comfortable. Thank you again for everything. I would recommend this location to all my family and friends. TRIPADVISOR.COM USER 

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