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at the Fairfield Inn By Marriott Albuquerque University Area
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Worst Hotel Stay
Jul 9th, 2020
We reserved a room from Tuesday-Thursday because my grandson had an appointment with the UNM development and disability clinic and thought this hotel would be perfect for us since it was close to the clinic. If I could give them a negative rate I would! The air conditioner in our room didn’t work and when I let them know the front desk clerk said it’s because it’s really hot outside, it was 90 degrees and I live in southern NM where our temps are 112 degrees. The bathroom was somewhat clean and only 1 roll of toilet paper for 3 days for 4 people. We had to keep calling housekeeping for clean towels and toilet paper and it took a couple of calls and never got anything so we grabbed some off a maids cart in the hallway. Breakfast ends at 9am and I called at 9:02 to see if they had any boxed breakfast (due to Covid-19) left and the clerk was rude and said they did but breakfast was over at 9am sharp and hung up. Worst stay ever!! Do Not Recommend!! TRIPADVISOR.COM USER
Mar 24th, 2020
I like Marriott hotels. Their beds are consistent and they are normally quiet. This one was no exception in those areas. However, this one was a little different. They had a large open court area. In warmer weather that would have been a nice place to relax. Because of the Covid-19 State rules they were not serving breakfast. They had out "grab and go" breakfast meals and they did a nice job making those up for everyone. The hotel was comfortable, but a little noisy. You could hear some outside noise, but for the price it was a good hotel. TRIPADVISOR.COM USER
Good Service and Accommodations
Mar 1st, 2020
The rating for this hotel is based on expectations for similar accommodations. The place is comfortable with no views to speak of. Highest floor is 3rd floor. Our room had a digital temperature readout on heater controls. (Sister had to guess the desired temperature on older control.) The refrigerator froze everything. (It was not a big enough issue to request replacement as front desk informed us at checkout.) No room safe. The room is not very soundproof. Hallway noise is easily heard but guests were considerate. Ample free parking is available. No parking pass is required. The standalone fitness center and pool/spa building is shared with guests of Crown Plaza. So, one has to walk out in the cold to get to the fitness center. No lifeguard is on duty. No locker room exists but one shower is available. Complimentary breakfast at Fairfield is on first floor. The dining area is large enough to handle the guests. If desired, you can go back to room with the food. Ham, eggs, bread, bagels, peanut butter, yogurt, cereal, fruit, self made waffles and other assortments are available. Microwave is also available. Hours are Mon-Fri 6am-9am, Weekends/Holidays 7am-10am. The one elevator holds 9 maximum people. The wait for elevator was never an issue for others in our party. We had no problem using the stairs to and from 3rd floor room. Overall, the friendly staff, convenient location and nice accommodations make this inn a repeat destination. TRIPADVISOR.COM USER
Feb 4th, 2020
I knew from reading previous reviews that the location doesn't look anything like the picture. It is situated between two major freeways in an industrial area. Despite this we had no problems during our four night stay. The desk staff was friendly, the room was updated, clean and the the mattress was comfortable. The walls are pretty thin. However, it was quiet after 10 PM and we did not hear any freeway noise (our room was facing the courtyard). Complementary breakfast had a good variety: scrambled eggs, sausage, oatmeal, make-your-own waffles, fresh fruit and an assortment of breads, cold cereals and yogurt. The only jarring thing was the state of the elevator. The wood paneling was very beat-up. For the price, a good value. TRIPADVISOR.COM USER
Jan 22nd, 2020
Older building but clean and well managed Very current in technology. Slippery steps on the hot tub but all else was very good. Little hard to find but staff was very helpful and friendly. Will stay there again. TRIPADVISOR.COM USER
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