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at the Fairfield Inn By Marriott Jackson
Jul 26th, 2019
We stayed here on July 24th. First let me compliment the evening desk clerk. She was outstanding. Courteous and met our every need. That's where it ended. Pulling in around 10:30pm the parking lot lighted was very poor. Some lights not working. Entry trash cans overflowing. Walking by the pool on our way to the elevator, and the pool was green. Did not have anyone in it. One elevator with 3 floors. It was very slow and had graffiti etched into the stainless steel doors. Upon getting to the room, it was very musty. Turning on the air onto "cool" the button must of had a short in it. Had to press it several times. While trying to get it to work, my wife called the front desk from the office phone. It went through, but nothing could be heard once answered. The desk clerk then called my wife's cell phone to find out what we needed. But the air finally came on. The office chair was just an embarrassment to even a 2☆ hotel. About 90% of the so called leather was worn off, exposing the bare seat. The next morning upon leaving we went down for breakfast. The layout was very disorganized. Every table at 7:30am was dirty (crumbs, etc) not wiped down. We cleaned our table ourself. Made waffles but couldn't locate the syrup. There was a caddy rack holding all kinds of honey, jelly, etc. But no honey. I went an asked an attendant if they had anymore syrup. No answer was given, she just stopped sweeping and walked into the dining area. Looked towards the waffle iron, and I looked confused because I checked there. She then slowly pointed to this stainless steel pitcher that wasn't labeled with anything. Her demeanor was very condescending towards us. We finished eating and went back upstairs to get our luggage and to check out. Once again the morning desk clerk was good. Leaving the hotel I notice the trashcans still hadn't been emptied. After staying at several of the Marriott chains, this was by far the worse one. Needs to be updated and more training to certain employees. TRIPADVISOR.COM USER
The worst of the worst. Attention Marriott executives.
Jul 23rd, 2019
In all the years of my life and as many Marriott Hotels I've stayed I've never seen one as worst as this location!!! I wish I could have taken pictures. If you have stayed at this location I would first advise you go see a doctor to be sure you have not caught anything from the mildew and mold at this location. I will be contacting the city of Jackson to come and inspect this hotel. The rooms are falling apart, the windows, the flooring, the washing machines, the phones, the phone system, the washing machines, dryers, the A/C Units, the dehumidifiers, the pool seems infected! The racoons, I guess get a pass. I thought I was at a motel. Then at night when we asked for a face towel or hand towel we were told they were out. Unfortunately the entire staff also needs to be replaced including the the General manager to have let this happen. This hotel is falling apart!!!!!!!!!!!! The one star only goes to the great breakfast and buffet area. This was the only clean location. All the rest of this hotel needs to be remodeled asap! Again I will be calling Marriott to complain. This location needs an entire make over. TRIPADVISOR.COM USER
Clean and Accommodating Place to stay!
Jun 30th, 2019
Right off the interstate. Lots of food and quick places to grab a bite/drink. Nice, new, and most importantly- clean. Great breakfast. The clerk was kind and respectful. We enjoyed our short stay and would definitely stay here again if we ever needed to do so. TRIPADVISOR.COM USER
Jun 1st, 2019
I haven't even spent the night yet and I know my opinion won't go up. This place is a crap hole. One bright side, the employees are very nice. I'm only staying here because I need to stop on the way to New Orleans and it's late. This hotel is in need of a major renovation and basic upkeep. After eight hours on the road we were in need of a little exercise and a comfy bed. The pool area was filthy, there were no towels, and the water looked green, check out my pic, you can barely see the bottom step. Before we looked around at everything, we asked for towels, that's why there is one in the nasty holder. An ashtray holding the door open was full of disgusting cigarette water and the chairs outside were falling apart. I took my pics and we decided not to swim. The room was dingy and gross. The remote was so sticky I had to clean it with a soapy washcloth. Everything was in basic disrepair. I do know that I will be skipping the free breakfast, it's just too dirty here. Check out my pics of the peeling bathtub and chair that has peeled all the way down to fibers. Dear Marriott, I want my money back. TRIPADVISOR.COM USER
May 4th, 2019
The hotel property itself was fine and the staff was very friendly, but this was the dirtiest hotel I’ve been to. The “clean” towels had hair stuck to them and stains, and the pool was filthy. The breakfast was good though TRIPADVISOR.COM USER
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