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at the Fairfield Inn & Suites Boston Cambridge
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Dec 8th, 2020
I had booked a 3 night stay with this hotel through Hotels.com for the beginning of December and had cancelled it in August through hotels.com due to Covid, for some reason they didn't receive the cancellation on their end and I got charged for one of the nights, I immediately called when I saw the charge and spoke to Roy Perez and it was the easiest phone call I've ever had to make! All I had to do was forward him my cancellation email from Hotels.com and he got right back to me stating that he had processed my refund and I would see it in a few days! TRIPADVISOR.COM USER
Nov 26th, 2020
Very clean, newer hotel, a short drive from Charlestown. Very comfortable bed. EXCEPTIONAL SERVICE from the gentleman who checked me in and Chris the next morning who simultaneously served coffee, checked in/out customers, and cleaned the gym. I love that customers are allowed to reserve the gym for one hour of private use. Paint on the bathroom ceiling is chipping and hammering in a nearby room woke me up in the morning. However, I visit Boston several times a year and would definitely stay here again. The value for the price is well worth the stay. TRIPADVISOR.COM USER
picking up daughter from college
Nov 23rd, 2020
Good location for Harvard visits. Room was very comfortable. Nice bathroom with good water pressure in the shower. Very pleasant and helpful employees. During COVID so breakfast was understandably prepackaged. TRIPADVISOR.COM USER
Fairfield Inn & Suites Boston Cambridge
Nov 19th, 2020
The hotel is pretty good, modern building, clean room (although not very spacious), nice friendly staff, but the area it's located in is somewhat strange. It's not a place where you would dream of taking a walk. Breakfast was covid-style, so I can't comment on it. They have a good parking site (paid). It's not overly expensive and convenient if you have a car and only need a place to sleep. TRIPADVISOR.COM USER
Nov 3rd, 2020
This is the third time I've visited Massachusetts, but the first staying at the Fairfield Inn & Suites. I was travelling with my sister and 7 year old daughter. When we arrived, it was super easy to check-in and the staff was SO friendly! The hotel was very clean and the room themselves looked clean and updated. We needed extra towels on one of our nights and I requested it through the app and minutes later we heard the knock on our door! The staff was nice enough to point us in the right direction when we needed guidance and they provided a very detailed map. We met Kris as we were leaving and he was so sweet and nice! We talked for a few before departing on our Lyft. I will definitely be staying there next time we visit the Boston area. TRIPADVISOR.COM USER
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