Fairfield Inn & Suites Memphis I-240 & Perkins

4760 Showcase Blvd | Memphis, TN 38118-8400  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Courtesy of Fairfield Inn & Suites Memphis I-240 & Perkins

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Guest Reviews

TripAdvisor Traveler Rating 1

Disgusted

Jun 2nd, 2020

I checked in Friday my floor was wet they gave me another room on Sunday my toilet was leaking no maintenance so they gave me another room today I wake up to a spider bite on my face and got kickedout TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Busy Night

Nov 20th, 2019

It was a real busy night for the hotel when we landed here but the nice woman at the front desk handled all with a smile. The hotel itself was fine, but could use a little bit of update on some of the structual things, like the lousy windows. Otherwise it was fine. Decent sleep quality. Air control was okay. Didn't get to try the breakfast as we had to get on the road before they were serving. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Horrible front desk associate upon arrival

Nov 11th, 2019

When we arrived the female front desk associate couldn't have been less welcoming. She appeared to hate her job and anyone that she had to deal with was an inconvenience. No smile, no greeting, no NOTHING. I game her my name for check-in and she checked us in and gave us keys. There was nothing else. Room was fine, pool "closed for the season" which was not really a problem. I wrote the GM of the hotel an email several days later and informed them of our "welcome" at the front desk and the attitude of the clerk. The GM did not respond but instead referred my email to someone else to respond. That person emailed me saying they'd checked the video footage and were sorry the clerk didn't offer restaurant info and that she was sorry the pool being closed was an inconvenience. This person who emailed me NEVER addressed the unfriendly clerk, which was what I stressed in my email to the property's GM. After managing a hotel for over 17 years I felt it essential to let the property manager know what had occurred so that they could retrain that particular employee to be more welcoming, especially since she is the "face of the hotel" to arriving guests. Again, my concern was not addressed and the level of "welcome" (and lack thereof) could have EASILY been seen in the video feed that she looked at. So no need to contact the hotel management again...they don't care. In addition to the above, the breakfast area was dirty, not replenished, trash can overflowing, etc., and GUESS WHAT? The breakfast employee had a terrible attitude as well. No surprise really. Good customer service starts at the TOP. Obviously when the GM doesn't even personally respond to an email from a guest who took the time to write them to simply express there's a guest service issue that needs addressing, then the problem originates at the top. And until you fix that, then there's no hope for the rest of the staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Family funeral

Oct 4th, 2019

Really nice hotel. Room was really comfortable. The hot breakfast was great. Staff very friendly. I would stay here again. The room is really clean. The mattress was pretty soft but it was nice bathrooms clean the whole facility was clean. Cleanness is very important. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Cool on Perkins in MEM

Sep 30th, 2019

I stayed at this hotel on Sept 28-29 2019, Room 419. Right off I-240. Property is neat. Room was fine with micro/fridge. Parking was fine. Staff was very pleasant. There are a couple of restaurants close. The area is the only kind of turn off to me. Mall of Memphis used to be close; Its gone and the area shows. I would recommend the property for a quick overnight, passing thru situation. TRIPADVISOR.COM USER 

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