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at the Fairfield Inn & Suites Orlando Lake Buena Vista
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What a difference time makes
Sep 25th, 2020
Just finished checking in. I used to come to this hotel often years ago but haven't been in quite a while. What an unfortunate difference. I have stayed in hotels during the pandemic and I am understanding of related compromises. This is not it. Hotel seems dirty and the front desk staff could use some guidance in customer service. The little things that may make you feel appreciated, such as acknowledging my Rewards status, upgrades, or simply being nice when you tell me there are no rooms with king beds at all in the hotel. Again, it's about customer service and last time I checked, I am a customer. The manager should pay more attention, unless one of the two at the front desk was the manager, in which case, close down the place. TRIPADVISOR.COM USER
False breakfast advertising. Outdated hotel.
Sep 19th, 2020
Very disappointed with the lack of buffet breakfast. It was a deal maker when I decided this hotel over the other option. The website still says buffet breakfast is served. Garfield chain is going down hill. The second farfield that I stay and is poorly maintained with broken door stoppers and broken curtain rods holders. The carpet in my room smells bad with ac condensation leaking on it. Mattress is so old that is sagging. TRIPADVISOR.COM USER
If you are looking for a hotel following safety measures, avoid this one.
Aug 24th, 2020
I felt very unsafe at this hotel. The front desk attendant (evening on August 21) was not wear a mask despite a local ordinance. Guests were walking through the lobby and in the elevators without masks. The room was not clean. I went over switches and the thermostat with Clorox wipes, and the wipe was dirty after. I went down to the desk, and asked how they were sanitizing rooms, and if they were letting them sit between guests, and she told me that was housekeeping. In fairness, she had offered to give me half off of my room, but I declined. I didn't want a discount, what I did want was for her to pull up her mask while she was talking to me. During regular times, it would be an OK hotel other than questionable cleanliness (but that could be remedied with some disinfecting on your part), limited parked, and people cursing in the halls past midnight. If you're looking for a hotel following safety procedures, this is NOT it. TRIPADVISOR.COM USER
Great Disney Escape in a Pandemic
Aug 17th, 2020
My girlfriend and I have been Marriott Bonvoy members for just about a year and have stayed at many hotels in the brand. I travel a lot for work and this was a leisure trip to the parks. This Fairfield is in a great location and very convenient. Facilities are very clean and the staff is very friendly. Maricarmen checked us in and was a joy, incredibly friendly, informative and helpful, even at our late hour arrival. Adriana confirmed my reservation over the phone and was very helpful with my room choice and provided great assistance with information before our stay. I highly recommend this location. We will be back! TRIPADVISOR.COM USER
Ok stay- missing details
Aug 11th, 2020
We stayed 1 night for a quick Disney trip. Hotel was easy to get to off I-4 and 15 minutes to Disney. My issue was the lack of communication of the changes at the hotel due to COVID. The website and our confirmation email both mentioned a HOT breakfast. That was not the case. Breakfast was a plastic bag containing a packaged muffin and a granola bar. There was coffee in the lobby but no hot water for tea. Had I known this before we arrived, we would have chosen another hotel. TRIPADVISOR.COM USER
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