Fairfield Inn & Suites by Marriott Key West at The Keys Collection

3852 N Roosevelt Blvd | Key West, FL  [SEE MAP]Key West, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Away from the hussle and bussle

Feb 26th, 2020

Although 4 miles from old town - the shuttle ran every hour (very convienent) the hotel staff was exceptional, especially Vincent Bujic an Opal in the breaksfast area. We had two issues during our stay - they were addressed immediately. I will stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Highlh Recommend!

Feb 23rd, 2020

Absolutely loved our stay at the Fairfield inn and Suites! The location is easy to find....right off Highway1. We arrived a bit early, but were given a room fairly quickly. We stayed in #215. The room was very clean and quiet, with comfortable bedding. We thoroughly enjoyed the free shuttle service to the Historic District of Key West, which is on a 1/2 hr./ to 1 hr. schedule. Breakfast the next morning was absolutely delicious and bountiful, with items such as waffles, omlets, bacon, turkey sausage, cereals, yogurts, fruits,....something for everyone. Vincent, who was working in the lobby at the time, was friendly and welcoming, making sure all our needs were met. We also swam that morning in their spacious pool, which included pretty cabanas for our use, as well as guest pool towels. Throughly enjoyed our stay, and have recommended it to all our northern friends. Can’t wait to come back! Thank you Fairfield Inn Staff for the wonderful memories! Kudos for a job well done!😘 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Stunned

Feb 19th, 2020

Made a reservation at the hotel had everything in place. Got in about 4:30pm and was told rooms weren't ready as it had not been cleaned yet, so we sat and waited. Was to have a trip package waiting for us with tickets in it nobody could find it. Magical show up around 11pm I was told , when I called to tell them thanks for the duplicates. They said we haven't sent them yet. Rooms were never cleaned! The breakfast food was cold no matter what time we went to eat. When we made the reservation we were told a shuttle pass was included as a complimentary gift for guest staying there when we asked about it when we arrived we were told you have to pay $25 to get that package. After a back-and-forth they finally gave us the pass free I have no idea what is going on in that hotel but something is really off someone said there was a liaison man but we never saw him. Everytime we ask at the desk about some issue it was I can't do it the managers not here that person doesn't come in till 7. I was ready to pull my hair out by the time we checked out. We really would have to think hard about ever staying there again. I was told the hotel changed hands two weeks ago if that's true this is really a downhill slide especially if all of the old employees have been let go (a we were told) because nobody there knows what they're doing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

The Shuttle Helps

Feb 17th, 2020

I think most people who have never been to Key West, imagine that Key West has beaches. Let that thought go, because there are not real beaches in Key West. Go to other keys for beaches. Key West is really about barhopping and walking Duval Street. Having said that, this hotel was a good option for us, because we were able to easily park and have a decent room. The shuttle runs regularly so we used that to get to and from the action, and that worked well. The pool at the hotel is fine but it's just not the spot to see and be seen. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Proudly highly recomended to the Bonvoy menbers and travelers!!!

Feb 17th, 2020

Stayed 3 nights at this hotel. excellent recognition for the Marriott members. they treat tourist with kind respect and advice. I have special thanks to Tim the manager and Vincent who is always very kind to all the visitors. TRIPADVISOR.COM USER 

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